Hardwiring Excellence: Purpose, Worthwhile Work, Making A Difference by Quint Studer (2004, Paperback)

Key Details
Author:	Quint Studer
Language:	English
Publisher:	Fire Starter Pub
Format:	Paperback
ISBN-10:	0974998605
ISBN-13:	9780974998602

Size
Length:	280 pages
Height:	9 in
Width:	6.3 in
Thickness:	0.8 in
Weight:	17 oz

Publisher's Note
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.