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Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard and Sheldon Bowles (1993, Hardcover)
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Product description:Full product description
Designed for everyone who wants to succeed in business, Raving Fans by Bowles and Blanchard, a guide to customer service, provides a smart approach to a successful business. T...Read more
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Raving Fans by Ken Blanchard
by:russ1881
I bought copies of this book for each of my employees. It reminds us that we are here to serve our customers. Our customers aren't here to fill our days and fill our cash regi...Read more
Raving Fans
by:okinswerdna
This short little book places emphasis on what is often lost in every aspect of sales...customer service. The writer, Sheldon Bowles, makes it easy to understand why America ...Read more
Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard and Sheldon Bowles (1993, Hardcover)
Author: Kenneth H. Blanchard, Sheldon BowlesPublisher: William Morrow & CoLanguage: English
- Best deal from a top-rated seller This item appears here because it is the lowest priced, Buy It Now item from a highly rated seller.Start of LayerEnd of Layer
Condition:Brand New
) Location:USA
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Product description
Synopsis
Designed for everyone who wants to succeed in business, Raving Fans by Bowles and Blanchard, a guide to customer service, provides a smart approach to a successful business. This book on customer management motivates area managers to provide efficient customer service through a simple, yet brilliant story. Written in an engaging style, the Raving Fans by Bowles and Blanchard, an in-depth guide to customer service trains readers to define a vision for their business, understand the needs of the customer, and put effective and efficient systems in place. Including innovative techniques, as well as excellent and practical tips, this book on customer management - Raving Fans by Bowles and Blanchard - will help you to revolutionize your business with positive results.
Publisher's Note
The author ofThe One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) fans. 75,000 first printing. $35,000 ad/promo.
Designed for everyone who wants to succeed in business, Raving Fans by Bowles and Blanchard, a guide to customer service, provides a smart approach to a successful business. This book on customer management motivates area managers to provide efficient customer service through a simple, yet brilliant story. Written in an engaging style, the Raving Fans by Bowles and Blanchard, an in-depth guide to customer service trains readers to define a vision for their business, understand the needs of the customer, and put effective and efficient systems in place. Including innovative techniques, as well as excellent and practical tips, this book on customer management - Raving Fans by Bowles and Blanchard - will help you to revolutionize your business with positive results.
| Key Details | |
| Author: | Kenneth H. Blanchard, Sheldon Bowles |
| Language: | English |
| Publisher: | William Morrow & Co |
| Format: | Hardcover |
| ISBN-10: | 0688123163 |
| ISBN-13: | 9780688123161 |
| Additional Details | |
| Edition Number: | 1 |
| Size | |
| Length: | 137 pages |
| Height: | 8.8 in |
| Width: | 5.8 in |
| Thickness: | 0.8 in |
| Weight: | 11.2 oz |
Publisher's Note
The author of
eBay Product ID: EPID598990
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Raving Fans by Ken Blanchard
Created: 06/01/10
) I bought copies of this book for each of my employees. It reminds us that we are here to serve our customers. Our customers aren't here to fill our days and fill our cash register with money. This book tells us how to have a vision of the service we want to deliver, find out what our customers really want, then make a plan to satisfy both our needs and desires. We must always live up to our vision of the service we want to deliver.
Thank you for voting. If your vote meets our Raving Fans
Created: 07/08/06
) This short little book places emphasis on what is often lost in every aspect of sales...customer service. The writer, Sheldon Bowles, makes it easy to understand why America is sorely lacking in not only meeting customer expectations; but certainly on exceeding them. I recommend this book for anyone that does business with the public.
2 of 2 people found this review helpful.
A must have for competing in todays business world
Created: 02/08/06
In the business world of rock bottom prices and "Big Box" stores, we are all seeing small business go "out of business".
There are also the few enduring small business that seem to thrive in a community where others have failed.
The secret theses business' likely possess is found within the cover of this book. Raving Fans is the way to keep loyal customers coming back for more. They will spend more money in your store and come back twice as often to do it if you follow the principles found in this book.
I personally implemented several of the strategies in my organization and I have seen noticeable results come from it.
There are also the few enduring small business that seem to thrive in a community where others have failed.
The secret theses business' likely possess is found within the cover of this book. Raving Fans is the way to keep loyal customers coming back for more. They will spend more money in your store and come back twice as often to do it if you follow the principles found in this book.
I personally implemented several of the strategies in my organization and I have seen noticeable results come from it.
4 of 4 people found this review helpful.
Raving Fans gets Rave Reviews
Created: 09/05/10
) Wanted to be better at customer service so I purchased this book upon the recommendation of a friend. I learned so much from this simple to understand book. I am taking my job to a whole new level.
How You'd Like to be Treated as a Customer
Created: 25/03/09
Any potential Business owner should read this book. If you don't have a clue about Finances where the money is coming from or going all will be well if you adhere to the principles laid down in making raving fans out of your customers!!!!!!
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