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Send This Jerk the Bedbug Letter by John Bear (1996, Paperback)

Author: John Bear | Publisher: Ten Speed Pr | Language: English
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Product description

Key Details
Author:John Bear
Language:English
Publisher:Ten Speed Pr
Format:Paperback
ISBN-10:0898158117
ISBN-13:9780898158113

Size
Length:322 pages
Height:9.3 in
Width:6.3 in
Thickness:1 in
Weight:14.4 oz

Publisher's Note
John Bear...was...the first person ever to write a doctoral dissertation on the art of complaining. In this book, he not only addresses how big corporations, small companies, politicians, and the media deal with complaints, but also tells in graphic detail how to be a more effective complainer. If you are in customer service, it makes very clear what to avoid.

Looks at who complains, why they complain, what they complain about, how to complain effectively, and more

eBay Product ID: EPID507454
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