The World on Time: The 11 Management Principles That Made Fedex an Overnight Sensation by James C. Wetherbe (1996, Hardcover)

Key Details
Author:	James C. Wetherbe
Language:	English
Publisher:	Knowledge Exchange
Format:	Hardcover
ISBN-10:	1888232064
ISBN-13:	9781888232066

Size
Length:	199 pages
Height:	10 in
Width:	6.8 in
Thickness:	1 in
Weight:	17.6 oz

Publisher's Note
Describes the management principles used by the express mail company, including "The first rule is to change the rules"

In The World On Time, Wetherbe investigates the 11 management principles that made FedEx an overnight sensation. Through practical tips and insights, this enlightening book will inspire entrepreneurs to invent new and innovative ways to motivate their employees as well as their customers. How did FedEx do it, and how do they keep doing it? Wetherbe cites how FedEx created an intricate incentives program designed to discourage erratic performances. Instead of having regular employee performance reviews, random rewards are given throughout the year to recognize outstanding contributions to the company. The result? Employees are kept motivated and satisfied through continual reinforcement: FedEx doesn't see improvement just around review time, FedEx sees top-quality work all the time. How does an international company like FedEx adapt to other cultures around the world? In the Middle East, for example, FedEx maintains prayer rooms where Muslims may carry out their religious obligations. FedEx realized it could not impose the practices of its native culture, so it redesigned its strategies to complement other cultures in which it operates. The benefits? FedEx is now enjoying substantial growth in both Europe and Asia.

Readers will learn how Federal Express has set the standard for the way companies manage time and information, plan logistics and serve customers.