Shipping & delivery
orders are dispatched from BlindFox Trading depots within 36 hours
dependent on if your order is fully completed, if your order is not
fully complete, or if we experience a problem with your order e.g.
postal addresses being incorrect, we will email you as soon as the
problem is discovered.
Orders are dispatched Monday - Saturday, and no orders are dispatched during bank holidays.
address information is gathered from the eBay website, please be sure
that your address is fully up-to-date on eBay prior to making your
information on how long your order will take to arrive, please refer to
your order details in the 'Won/Purchased' section of your eBay account.
How your order is delivered
always use reputable couriers, large orders will be delivered using
Parcel Force, and small orders will be delivered using Royal Mail.
you are a UK resident, on most orders you will have the option to
upgrade to a faster delivery method at checkout, additional charges will
apply but we try to keep these charges as low as possible, in effort to
maintain our reputation of being low on price.
Packaging & conserving resources
try to use as much recycled packaging material as possible, instead of
non-recycled material in effort to reduce our carbon footprint. We
encourage our customers to recycle the packaging they receive, because
we believe that if we all work together, we can make a big difference!
when we are printing our customers addresses, we try to conserve as
much resources as possible, by purchasing and using recycled paper, and
using as less printing ink as possible.
Cancelling your order
you have ordered in error, or if you have changed your mind, you must
contact us to cancel your order before the status of your order changes
Once your order status has changed to 'dispatched', you cannot cancel your order under any circumstances.
Returning your order
you aren't fully satisfied with your purchase, we will accept your
return providing the item(s) is unused. You can return your item(s) to
us upto 14 days after receiving your purchase. All returns must be
received in a re-saleable condition, to guarantee that refunds will be
granted. If your return does not arrive in a re-saleable condition, then
we cannot guarantee that refunds will be granted.
Please contact us using the eBay Messaging Service.