Shipping Terms and Conditions
Our regular and default service is China Post AIR. Air normally takes 10 to 17 business days to arrive.
Or if you would like to have a faster delivery option, we also offer EMS door to door delivery, which takes around 5-7 business days of arrival. If you would like to choose EMS, pls contact me.
Tracking Number is not available for China Post AIR. Once your goods have been shipped, we will notify you via Email. We select Air as our Expedited Shipping on Ebay.
We are happy to combine P&P on multiple purchases. If you want to buy multiple mixed items please proceed with your purchase but await our invoice prior to payment. This will ensure that you do not pay full postage on each and every item.
Shipping Damage / Shipping Loss
Please inspect the items immediately upon arrival. Within 72 hours of receipt, report the damage to us if there is any. Buyers will be given the options to receive a replacement or refund then.
If it has been over 30 days since your order date and it has not been received, contact Chineseteasupplier immediately, we will work quickly to locate the item and help solve it. If the item was sent lost on delivery, a replacement or retund will be offered, but please allow up to 5 business days for the resolution.
Bulk Item / Quantity Purchases
Chineseteasupplier offers a special discount to anyone who would like to purchase our products in bulk quantity. The discount depends on the amount of items purchased and is applied to the regular retail price. Free shipping may or may not apply to these orders. Please contact us with any large item purchase inquiries to receive an order quote, discount and a current inventory evaluation. When the order has been agreed upon an invoice will be e-mailed or sent. Payment can be made through PayPal. Orders are processed when payment is received.
Send us a question or comment
If you have any questions or concerns, please contact us via e-mail. We are glad to answer questions about our products, as well as make recommendations for you. All your emails will be answered within 24 hours.