- For U.S. customers, if the location is in the United States, please allow 3-5 days via United States First Class Mail. If the item is located in Hong Kong, please allow anywhere from 7-15 working days. A USPS tracking number will be uploaded and sent to your eBay message box(Please check the graph below for ETA)
- Orders outside the United States are shipped via Hong Kong Post or Singapore Post (10-25 business days) and unfortunately they do not provide a tracking number at this time. Please do not purchase if you cannot accept shipping terms.If you need it fast, please contact us.
- Smartphone Guru is not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note: transit times may vary, particularly during peak periods.
- We only ship to PayPal confirmed addresses. Please make sure your shipping address is updated.
- Please note that the buyer is responsible for any and all import/duties fees and taxes that may apply to the order.
| Country |
Off Season Delivery Time |
| Working Days + Saturday +Sunday |
5-9 |
10-15 |
16-20 |
21-25 |
26-30 |
>31 |
| United Kingdom |
Rate (item arrived) |
9.9% |
63.2% |
19.1% |
3.4% |
4.4% |
Refund |
| Australia |
Rate (item arrived) |
21.4% |
50.0% |
14.3% |
7.2% |
7.1% |
Refund |
| France |
Rate (item arrived) |
10.5% |
28.6% |
43.8% |
10.1% |
7.0% |
Refund |
| Germany |
Rate (item arrived) |
11.1% |
22.2% |
30.3% |
20.9% |
15.5% |
Refund |
| Canada |
Rate (item arrived) |
0.0% |
47.1% |
31.4% |
17.6% |
3.9% |
Refund |
| Spain |
Rate (item arrived) |
3.5% |
25.0% |
47.9% |
12.9% |
10.7% |
Refund |
| Others |
Rate (item arrived) |
5.5% |
35.8% |
42.8% |
10.1% |
5.8% |
Refund |
Smartphone Guru only accepts PayPal as a payment method.
- PayPal supports Visa, MasterCard, American Express and Discover credit cards.
- Electronic Check through PayPal. This service allows US-based buyers to purchase online by direct electronic payment from their checking accounts.
Non-Paying Bidder Policy
Please read the auction description carefully and bid responsibly. Smartphone Guru does not tolerate non-paying bidders.
- If checkout has not been completed within three (3) days after the listing’s end date, Smartphone Guru will file an unpaid item dispute with eBay.
- If checkout is complete or on hold but payment has not cleared or been deposited within seven (7) days after the listing’s end date, Smartphone Guru will file an unpaid item dispute with eBay.
- If checkout has not been completed within ten (10) days after the listing’s end date, Smartphone Guru will cancel the sale, disable the checkout and restock the inventory.
- If checkout has been completed,but no payment has been received within ten (10) days after the listing’s end date, Smartphone Guru will cancel the sale, disable the checkout and restock the inventory.
- We offer an industry leading 60 day Warranty/Return no questions asked.
- All returns must be unused and in original packaging.
- All returns require a RMA (return merchandise authorization) number. Returns without an RMA number may be delayed or returned to the sender, please email us for your RMA.
- Your satisfaction is our number 1 priority. If you are not 100% satisfied with your order, please contact us.
- We only ship to PayPal confirmed addresses. Please make sure your shipping address is updated.
- We offer an industry leading 60 day Warranty/Return no questions asked.
- All returns must be unused and in original packaging.
- All returns require a RMA (return merchandise authorization) number. Returns without an RMA number may be delayed or returned to the sender, please email us for your RMA.
- Your satisfaction is our number 1 priority. If you are not 100% satisfied with your order, please contact us.
- We only ship to PayPal confirmed addresses. Please make sure your shipping address is updated.
How long will it take to get my items?
Most of our orders ship within 24 hours of receiving your payment. Occasionally, some orders may take a little longer. For U.S. sales, all orders are shipped FREE via United States Postal Service (7-15 business days).
Orders outside the United States are shipped via EMS or other carriers (10-25 days), unfortunately they do not provide a tracking number at this time.
How can I pay for my item?
We only accept PayPal. You can make your PayPal payment immediately after clicking the Buy It Now button.
If you do not have a PayPal account, please email us for other arrangements. You can also visit www.paypal.com to open a new account.
Will I receive a tracking number once my item ships?
Yes. Once your item leaves our warehouse, we will send an email to your eBay registered email account as well as your eBay Messages Inbox with your tracking information. On occasion, some tracking numbers may take 24 hours to fully register in the USPS, EMS and DHL systems.
How do I return an item I've purchased?
We offer an industry-leading 60 day return policy. All returns require a Return Merchandise Authorization (RMA) number before being sent back to our warehouse. Please email us to obtain an RMA number.
Do you wholesale?
Yes, In fact wholesaling is our core business strategy. If you are interested in becoming a distributor, please contact us. One of our sales agents would be more than happy to assist you.
When Smartphone Guru founder bought his first Smartphone, there were not a lot of choices to protect the new technology at the time. In 2008 he set the tone and direction for a young innovative company called Smartphone Guru to develop Smartphone and Tablet accessories.
Our goal is to develop innovative products to meet the changing needs of end users and to provide the best value to our distributors and partners.
Our success comes from a close personal relationship with our partners to better understand the market needs and to develop new innovative products collectively that reach the market with no delay.
We are a U.S. company, however our headquarter is based in Asia which gives us a competitive advantage developing products and offering the most competitive pricing.
Furthermore, we have plans to open a distribution center in Chicago, IL within a few months so keep checking back. Our goal is to cut down transit time and providing excellent customer service before and after sales.
Our number one priority is providing the best service. Feedback is the life line of our business and we work hard to make sure you have a positive experience. If you are satisfied with our service, please let us know by leaving us positive feedback. We automatically leave positive feedback for you after we have received your payment.
If for any reason you are not satisfied with your transaction, kindly contact us so we can resolve the issue before you leave negative or neutral feedback.
Cheers!
Why Choose Us?
Strongest Warranty & Money-Back Guarantee - Yes, you have peace of mind before you purchase and after you purchase. You're double-backed by the best warranty & guarantee not available anywhere else.
Ultimate Selection & Options – We offer a full product range of products so you can meet all your customers' needs.
Industry-Leading, Quality - We carry only the finest products from the finest manufacturers in the industry. You can expect long-lasting performance from each and every one of our products.
Lowest Shipping Rates - We don't offer low prices and then try to get you on shipping. Our shipping rates are FREE, with no surprises.
Outstanding Service - As a customer, you're part of our family. You can expect friendly, courteous, responsive service before and after the sale.
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