Contact seller immediately via email concerning any problem with purchase. Your purchased item can be returned for any reason if not satisfied. Hosiery items however, must be unworn and packaged as new. For full refund, the item must be packaged and sellable as new. Refund amount will not include the shipping cost on purchases where shipping was free; our cost of shipping to the buyer will be deducted from the refund amount as the shipping cost is incorporated into the selling price. Incorrect or defective items shipped will be replaced at no cost to the buyer. In-transit damage will be dealt with in the appropriate manner. Our goal is 100% customer satisfaction and we will strive to maintain that