We are happy to accept any return as long as it follows our company return
Returns must be phoned into Tasca Automotive Group prior to an actual
You may contact us to arrange for a return at 1(800)915-3141, and/or you may
email the customer service department with any questions.
Only authorized returns are allowed, and they must be within 30 days of
All returns must be authorized by calling our offices.
We will not accept any part that has not been pre-approved by phone, and an
authorization number must be provided by our customer service personel.
We will not accept any returned items that have been installed, used,
painted, modified, or damaged in any way.
All parts that have been pre-approved for return, must be in its original
conidition to be submitted for a refund.
This means it must include all of its components, nothing can be
disassembled, painted, mounted, and/or damaged because of improper
installation. No credit will be issued for any item that is missing pieces.
We are not responsible for installation errors, incorrectly ordered item(s),
shipping & handling charges, towing expenses, labor expenses, rental car
expenses, and/or any additional repair expenses due to a part that has been
installed incorrectly and/or is defective.
If you have installed, plugged in, or unsealed any electrical parts or
components, we are unable to offer you a refund for the item.
to sellers discretion. We do reserve the right to refuse any parts in which we
find have been installed, used, or do not meet the following criteria.
An authorized return must be returned in its original manufacturerâ€™s
packaging, complete, and undamaged.
All parts/items sold are inspected before leaving our warehouse. Should you
receive an item that comes in a damaged package and/or is an incorrect item,
please reseal the item back in its original packaging and call us for
further information. Please view our â€œDamaged Itemsâ€ section. A copy of the
original invoice must accompany the returned item(s) along with a copy of
RMA Form. *All
returned within 90 days and in their original manufacturerâ€™s packaging
for a credit to be issued.
*An order or a portion of an order may be cancelled up until the time it is
If the item(s) is/are no longer in our possession and already left our building
for shipment, it cannot be cancelled and/or refunded until it is returned back
to us in its original condition.
A return fee of 15% may apply for a cancelled part and/or entire order, if the
item(s) were special ordered from the manufacturer.
Please follow these instructions when applying for a return/refund:
Call our office during the normal business hours of 9:00am through 9:00pm
Monday through Friday, and 10:00am through 6:00pm Saturday EST to obtain
return authorization form.
We can be reached at 1(800)915-3141.
When calling, please be sure to have your original order number and/or
invoice number available as you will be asked for those along with your full
name(or name on the order), telephone number, email address, part number,
and reason for the return.
The returning item(s) must be in the original unmarked/undamaged
Please be sure to ask if there are any special packaging instructions that
may be necessary to return your item to keep it safe during shipping. We are
not responsible for any damage to any item that is being returned to our
facility in an inadequate or improper way other than specified.
*You should receive your RA number through your email address which may or may
not include return shipping instructions. It is imperitive that you ask for
those return shipping instructions and/or special handling procedures. Please
remember that we are unable to accept your return without a pre-approved RA that
is issued from our customer service personel. All returns must be pre-approved
beforehand and there will be no exceptions otherwise.
Some parts have a â€œcore
applied to them. A â€œcore chargeâ€ is a refundable charge towards the cost of
a new part, provided that the old part of the exact same kind is received in
exchange. If you purchase a part that has a â€œcore chargeâ€, it is the buyers
sole responsibility for the cost of shipping the core part back to us.
To receive your core refund, the
core return(s) must be cleaned, assembled, drained of any fluids, have no
missing components, be undamaged, and returned in the original
manufacturerâ€™s packaging that your new part came in.
You must also include a copy of your original customer invoice and be sure
the you have the core pre-approved for return by calling us to obtain the
Once we receive the core, please allow for up to 10 business days for the
refund to be issued.
*Generally, you will see â€œcore chargesâ€ on parts such as alternators, starter
motors, catalytic converters, alloy wheels, engines, power modules,
transmissions, transfer cases, etcâ€¦
Typically, you should expect to receive your refund charges for either the
returned item(s) within 15 business days from the date of arrival back to
our facility. The part is sent from our warehouse to the manufacturer for
inspection and condition approval. After the item(s) are approved and
processed, we credit it back to the card and/or Paypal account that was used
during the initial purchase.
We do not issue refunds to different accounts or credit cards other than what
was initially used to purchase the goods.
Your bank or credit cards issuing bank may take anywhere from 4 to 7 days to
fully allow the returned funds to become available to you again. If you have
not noticed a credit after 20days, please contact our customer service
department at 1(800)915-3141, and we will assist you.
cases, there may be a restocking fee of 15%-25% percent for certain parts by
their suppliers or manufacturers. When you call to receive the RA, we will
review this with you and confirm whether this applies to your refund or not.
RETURN FREIGHT CHARGES
If you are returning an item(s) due to an error on our end, you will not be
responsible for the return freight/shipping charges. Otherwise, all other errors
and/or reasons for the return is the buyers/customers responsibility for the
return freight/shipping charges.
Should you receive a damaged item, you must contact us immediately in order for
us to contact the shipping company. It is the parcel carrierâ€™s responsibility to
deliver the item(s) to the receiver â€œundamagedâ€.
You must retain any and ALL shipping packages for inspection by the shipping
company. Failure to keep damaged boxes will result in any and all damage claims
Should your order become lost in transit, you must contact us immediately
for us to file a claim with the parcel carrier. Typically, any international
shipment may take up to three weeks before it arrives to itâ€™s final
destination because of customs clearance.
*Please note: We are not responsible for any package(s) that are lost or stolen.