This is a story where a game became a work….
One day a guy started to sell his unused clothing on ebay and after some time this activity became his work and Rafael Store was born.
Rafael Store location is in the middle of the most important Italian center of shoe and clothing production: The Marche region.
This allows to sell thousand of articles of the best world Brands like:
DSQUARED, DOLCE&GABBANA, DIOR, ICEBERG, BELSTAFF, LA MARTINA, FENDI, GUCCI, HOGAN, TOD'S, PRADA, BURBERRY, BIKKEMBERGS, VERSACE, MONCLER, TIMBERLAND etc.
In the back stage of Rafael Store there is the professional company 2 R Group Srl
This the Rafael Store way of sale:
- All the goods are authentic;
- Rafael Store Staff makes the pictures of the items;
- Using e-mails and phone the customer service helps to make the right purchase;
- Shipment within 24 hours after receiving the payment;
- The courier sends to the customer an e-mail with the shipping tracking numbers;
- Rafael Store uses an express shipping service (fast delivery);
- Customer’s signature proves the receiving of the goods (safe buying).
All the customers can subscribe to the store newsletter to receive offers and promotions reserved for subscribers
To have some help contact the customer care:
Phone: 0722566220 (Office Hours) Cell: 3281678216 (Raffaele) / 3938349491 (Roberto)
Rafael Store Staff
The Payment must be made within 5 working days after the time of purchase.
If the buyer knows his late payment he should kindly communicate this.
After 5 working days without any communication from the customer about the late payment, Ebay will send automatically the opening of the controversy (Controversy for object not paid).
Rafael Store accepts these types of payment:
Paypal e-mail: firstname.lastname@example.org
Using Paypal we are forced to ship to the customer's address specified in the Paypal registration.
Credit card paymet is allowed by paypal. You don't need a paypal account to pay with credit card. Simply follow these easy instructions: Just choose to pay with paypal, on the next stage click on "Don't have a paypal account?" and enter all required data in the form to pay with your credit card and complete the purchase.
Paypal payment to: email@example.com
With Paypal we are forced to ship to the address specified in the Paypal payment.
Holder: 2R Group srl
Bank: Monte dei Paschi di Siena
Custom and additional fees may apply for international shipments: these fees shall be paid by customer.
Rafael Store Staff
The shipment of the items is made within 24 hours after payment.
For International Shipping, delivery is estimated at 2/3/4 working days depending on the destination.
We don't send to packstation!
These the international couriers we are using: GLS, TNT, UPS and Italian POSTE.
Insurance (Optional) = 8,00 euro.
For some item we apply "free shipping".
Consider these 2 cases for the shipping address:
- with Paypal payment we have to send the article to the address specified in the Paypal customer's recording
- with other forms of payment the buyer has to communicate us the address where he want we send (this in case the shipping address is different from that he registered in ebay)
Anyway our courier needs the customer's telephone number (this to avoid delivery problems).
In the absence of telephone the buyer's order can have some late or it will remain pending until we will have the necessary information for shipping.
We are not responsible for eventual delays depending on our couriers.
Custom and additional fees could be applyed for international shipments: these fees shall be paid by customer.
TABLE SHIPPING COSTS AND DELIVERY TIMES:
The customer can conclude the contract for any reason and without explanation.
To do these the customer must send a communication within 10 working days of receipt of item.
The items must be returned new (unused), with all the original parts otherwise the seller can't accept the return and he will not refund.
If the item is still new and undamaged the seller will refund item value but not the shipping costs that are always charged to customer.
Once the demanded conditions were respected all, 2R GROUP SRL will reimburse the total price of the items within 3 work days.
RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR NOTICE VIA EMAIL TO:
SHIP BACK TO THESE ADDRESS:
2R GROUP SRL
Via Dante Alighieri, n. 77
62010 Morrovalle (MC)
Tel: +393281678216 / +393938349491
Rafael Store Staff
Customer Service: Phone: +390733566220
Hours: Monday - Friday: 9:30 to 12:30 / 15:30 to 18:30
Ebay messages: Click on " you make a question to the seller" that it is found inside of every insertion ebay (low on the left od ebay page)
For urgent question you can contact our english speaking staff:
Phone: +393281678216 ( Raffaele )
Corporate information for any written communications:
2R Group Srl.
Via Dante Alighieri 77
62010 Morrovalle (MC) - ITALY
Rafael Store Staff
Object: Informative former art. 10 Law n. 675 of the 31/12/1996 and Decree Legislative n. 196 of the 30/06/2003
The D.Lgs n. 196 of the 30/06/2003 (Code in matter of protection of the personal data) previews the protection of the persons and other subjects regarding the treatment of the personal data. Based on the indicated norm, such treatment will be imprinted to the principles of correctness transparency and protects of your rights your confidentiality.
According to of art. the 13 D.Lgs. 196/2003, therefore, we supply you the following information: for the service offered by us we do not deal judicial and/or sensitive information (that is given suitable to reveal the state of health, the convictions political, trade-union, religious, philosophical or of other kind).
The orally supplied data through magnetic support or whit internet, will be used for purposes connected to the mutual obligations deriving from the contractual relationship with you established, and thus they could be dealt for requirements and contractual and/or pre-contractual necessities, also for operating ones and of inner management (implementations you obligate administrative-accountant-fiscal, etc…) post sale attendace.
The data will not be used for shipment of advertising material, promotions and, in case the customer does not demand it. Such demand will have to preview the express consent of the holder and it could not be thought tacitly granted. Such consent can be express during the registration or less the case " I want to receive yours newsletter".
The data will dealt mainly with electronic and computer devices and stored on computer and papery supports and every other type of support in the respect of the minimal measures of former emergency D.Lgs. 196/2003 all. B.
All the data demands are required and/or necessary for contractual requirements. In case of lacked insertion or more given ones and/or refusal to the treatment of the same ones, the prospective customer will not be able to enjoy the services demands, as it will be able to determine the impossibility of having contractual relationships. The data could be communicated to society or agencies called to carry out specific assignments of writer (the elaboration data, professional advisings and lawyers, comprised the relative actions to external importance, transport and deliveries, etc…), to banks and holding company for the management of proceeds and payments, for the recovery and the cession of credits, with the request of your consent when this is demanded from the law.
At any moment you will be able to exercise the your straight in the comparisons of the holder of the treatment, according to art. 7 D.Lgs. 196/2003.
2) PURCHASE CONDITIONS
All the purchases carried out from our site are subject to the discipline of the D.lgs n.185 of the 22/05/1999 in contract matter at a distance.
What agrees under the contract at a distance
Under the contract buying and selling on-line mens the contract at a distance and that is the legal store having for object the purchase of products, stipulated between 2R GROUP SRL with legal situs in Morrovalle (MC), Via Dante Alighieri n. 77, and a consumer, carried out at a distance, through the net data transmission, on own web.
All the prices indicated in the catalogue on-linens of 2R GROUP SRL are from agreeing VAT included.
The payment of the price and relative shipment expenses, that they are borne by the consumer, could be carried out from the consumer by means of the modalities indicated in general conditions of sale.
Emission of the document that witnesses the purchase
Given the on-line tracking of all transactions, we are not obliged by law to issue or receipted tax bill. 2R Group SRL at the request undertakes to issue a receipt or an invoice. This receipt will be sent inside the package containing the item purchased.
Guarantee on the products
In the event the product spots have fabrication defects as an example (which, out of order buttons or hinges, badly made seams,…) 2R GROUP SRL is obliged to apply the same conditions previewed from the norm of the recess right. Those products do not re-enter in the category of the fabrication defects all that have details (fraying, tears, washings not uniforms, etc…) that they make part of the product and that of it they make its peculiarity. In case the product arrives to the Customer in a state of damaging provoked from the shipment, the 2R GROUP SRL does not assume no responsibility in merit, as packings from it carried out re-enters in the dispositions previewed from the express courier.
Substitution article for shipment error
The procedure of substitution produced for a shipment error is attivable when it has been erroneously sent from 2R GROUP SRL a various product from what the customer has ordered and, therefore, not present in its order.
The procedure can be activated within 7 solar days from the delivery date of the goods, the activation of the service could be carried out by an email with object " wrong shipment" to our address email.
Before activating this service, it is advised to confront this that has arrived with the technical description of the article on our site, where it is possible to visualize a detailed photo of every article and its main technical characteristics.
Shipment expenses are borne by 2R GROUP SRL and the shipment will have to be carried out through express courier.
The article will have to be readdressed in the state in which it has been delivered, therefore without written signs and of some type on the confection and without that or be in some open or used way; using a box rigid and an appropriate pack that protect from eventual damages during the transport.
The opening of the confection will be concurred, as indispensable, in the single hypothesis in which the pack does not concur the verification of the product ordered regarding that one delivered. In the event in which the present article in your invoice purchase is not more available, you will be contacted by us that we will engage ourselves to emit a credit note poured on your checking account or pay-pal or other. The amount of the eventual credit note will be calculated holding in consideration eventual reductions in price and present promotions in the invoice purchase.
Rafael Store Staff