Item must be returned in the same condition it was received. We do not accept returns on any item not in "new" condition. Item must be returned in the original unopened packaging. Buyer must pay all return/re-shipping costs unless we have communicated and made prior arrangement. All warranty issues must be handled directly with the manufacturer. We can help you get in contact with the manufacturer if you need assistance. Please contact us prior to any returns for a return authorization number. Thank you for understanding.