Our inspiration has never been to become a low price purveyors of inferior quality classics. We invest in higher grade materials like full grain aniline leathers & high density cushions that resist breakdown. We are the importer & wholesaler of mid century classics contracting directly with the factories. Many of our iconic pieces still feature hand stitching techniques.
People who want impeccable quality and a long lasting heirlooms do exist. Furniture with materials that will Patina gracefully over time versus wear out. We believe in that integrity and we run our business for these people. The designs we aspire to reproduce are iconic. Reproductions of them deserve the best in material and craftsmanship. This is the essense of Kardiel. This is who we are.
Kardiel Contact Information:
Ordering: We are available and happy to help at 877.844.4988 if you require assistance placing an order.
Phone us at 877.844.4988
We are pleased to offer up to 3 sample swatches of the Leathers and Fabrics we offer. Samples typically arrive within 4-5 days for U.S customer, 7-8 days for Canadian Customers and 10-12 days for international customers (stock permitting). Samples to the U.S are free. International & Canadian upholstery swatches will be charged a nominal fee for postage costs. Contact us by phone at 877.844.4988 to order swatches. If applicable - upon placement of an order - Kardiel will refund the cost of samples.
We accept VISA, MasterCard, Discover or American Express and Paypal. For any other payment method including wire transfers and checks, please contact us at 877.844.4988. Your choice, pay by phone or using the auction interface. Payment is expected before products ship and within 3 days of auction close.
We do not charge sales tax outside the state of California and Washington. Residents of these 2 states will be charged the current State Sales Tax Rate.
Returns or Exchanges
If for any reason you are not satisfied, we are pleased to accept returns that are arranged within 3 days of the signed delivery receipt by calling 877.444.4988. A return authorization number is required. The item must be returned in perfect original condition secured safely in its original carton. Please Note: The costs you will incur with a return are the full shipping cost back to us as well as the orginal shipping costs incurred by Kardiel in getting the product to you. There may be times when the original shipping fees to you are subsidized. In these cases, the real costs Kardiel incurred getting the shipment to you will be deducted from your refund.
Order Cancellations & Changes
To ensure excellent service, we process orders quickly. As time is of the essence with regards last minute order changes or cancellation, do not use email as your contact method. Promptly call us at 877.444.4988. If the order has not shipped, we will void or change it, whatever the case may be, at no charge to you. If the order has shipped, you will incur the shipping costs and any fees to stop the shipment and re-route it back to the Kardiel warehouse.
Specifications of Goods
Please review product specifications clearly stated on the website. It is your responsibility to ensure that Kardiel materials, features, design, and dimensions are suitable for your purposes. Kardiel is not responsible for items used as not intended or under conditions as not intended. Review all Kardiel items once they are received - slight variances in specifications are possible.
General Delivery Information
Please check the dimensions of halls and doorways prior to ordering to ensure your purchased items will fit in your home. Smaller packages ship via USPS or UPS. Larger furniture orders ship LTL using freight companies at our discretion including - but not limited to - UPS freight. Delivery is curbside, meaning carriers are not responsible for lifting or carrying the products into the home or business location. We suggest you have help available on location during the delivery. If you require inside delivery, contact us prior to purchasing for a quote. For heavier shipments you may pay extra for a ìlift-gateî option. It is normal for the cartons to show some wear and tear upon arrival, but it is your responsibility to carefully inspect and sign if there is any shipping damage. Unless signed for and noted on the delivery receipt, neither the carrier nor Kardiel is responsible for any damage. All signed for damage claims must be reported to Kardiel within 24 hours accompanied with a photo for proof.
Furniture Order Processing Time
Orders typically ship the day after payment clears (stock permitting). Tracking numbers are emailed to you so that you can watch the progress of your shipment as soon as they are made available to us. Average delivery times are posted below.
U.S. & Canada Furniture Delivery Times
On average, U.S. customers can anticipate delivery within 5-7 business days from the time the shipment leaves our warehouse. Canadian customers can anticipate delivery within our 7-10 business days. Customs delays on orders to Canada are not common but do occur and are beyond the control of Kardiel. Canadian customers are responsible for all taxes, duties and customs fees imposed.
Hawaii & Alaska Furniture Delivery Times
Hawaii & Alaska orders allow average 12-18 business days for arrival. Tracking numbers will be provided. Alaska and Hawaii orders are not eligible for advertised "continental U.S"ù shipping promotions. Alaska and Hawaii customers, please contact us to receive a delivery quote.
International orders please allow 18-24 business days for arrival. Tracking numbers will be provided. Customs delays on International orders are not common but can occur and are beyond Kardiel's control. International orders are not eligible for advertised continental U.S shipping promotions. International customers please contact us to receive a custom discounted delivery quote. International customers are responsible for all taxes, duties and customs fees imposed. Do not ask us to lower the value of your purchase on customs forms, this is illegal and not a practice Kardiel participates in.
If you have large or ongoing orders, why not see if you qualify for a Kardiel wholesale account? For further details, please call us at 877.444.4988
Your selected furniture is a unique piece. Leather and Fabrics are natural upholstery options and unique variance in color and texture is to be expected. A natural occurrence in leather is the appearance of creases; this is not a manufacturing defect. Wood grains and color tones are also subject to variation and naturally change appearance with age. Enjoy your truly unique interior piece. During the manufacturing process, slight blemishes can occur in steel products; this is not a manufacturing defect. See warranty for further information. Enjoy your truly unique interior piece!
Warranty and Maintenance
Kardiel warranty and maintenance information must be reviewed and followed. Failure to follow warranty and maintenance requirements will not maintain your warranty.
Kardiel does not affiliate itself with any other company or designer. Kardiel's signature reproductions are high quality furnishings inspired from designs of the originals. Wholesalers, retailers, and anyone reselling Kardiel's pieces must only describe, advertise, and sell our items as quality reproductions of the original designs.