Genuine SWR 15" Speaker for Son Of Bertha - Big Bertha USED #2

The first thing to know is when you receive your package, open it nicely and cut along the seam on the top of the box/envelope. Not only does this help not damage the item inside but if there is a problem with your order and it needs to be sent back the box will need to be in resealable shape. The label will also need to be clearly legible. Please also keep your invoice. If these steps are NOT followed and you need to return the item for any reason, you will need to pay the return shipping which will not be reimbursed. If the item arrives damaged, non functioning or not as described, of course we will take it back and give you a full refund. If you have purchased the incorrect item or have changed your mind we will also accept returns under these conditions; The item needs to be unopened, undamaged and never installed. The shipping, listing, selling, re-listing and payapl fee's will be taken out of the refund as well as a 30% restocking fee. If you'd like to return an item for an exchange, the full product purchase price will be credited towards the new item. You will need to cover the shipping and handling fee to get the new item to you. Canceling an order before it has shipped: Sometimes people make mistakes and we understand that so we do allow canceling of an order before it has shipped. To current date Ebay only gives back their fee's if the item is not paid for. If you have not paid for your auction and would like to cancel it, just drop me an email with the request and we will take care of it. If you have already paid we can still cancel it, though being as Ebay does not return the fees, we must take those fee's out of your refund. These fees including listing, selling, relisting, paypal and Channeladvisor which is a listing/inventory control program we use which also bills the fee's once the item is paid for. Generally speaking if your order totals $50.00, your refund will be about $35.00. Unfortunately, currently this is the only way we can do this without us losing money on your refund. If you know of any recent changes to this Ebay policy, please let us know and send me a link to the information. This type of refund will take about 7-10 days to receive, we do them in order they are received.