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RETURN POLICY. The RETURN of WORN underwear garments is forbidden by Federal Health Regulations, so it is NOT REFUNDABLE OR EXCHANGABLE. We will accept returns under the following terms and conditions that you are agreeing to comply at the time you place an order with BodyBoon on eBay: I. Return Timeframe. BodyBoon on Ebay.com values our buyers' confidence; therefore grants to customers fourteen days (14) after receiving the item in order for them to return an order. You will be responsible for the cost of returning the merchandise. II. Return for Exchange. We welcome RETURNS FOR EXCHANGE of items that fully comply with the terms and conditions stated herein. In case you opt for the change of size or design we will be pleased to send the replacement item FREE OF SHIPPING CHARGE on the first exchange transaction. On each subsequent exchange transaction the customer will be required to pay $4.90 for the shipping cost. III. Enforcement of Federal Health Regulations. All items to be returned are subject to quality approval from our warehouse in compliance with Federal Health Regulations about intimate garments. We adhere to all Health Code Regulations. Because of this, we refuse to accept return items with crotch lining once they have been worn; we suggest that you try these garments over your own underwear. Return items must satisfy the following conditions: a) Must be unworn, with all tags still attached, and the original container in perfect condition. b) Must be free of marks and scents. We strongly recommend being makeup-free and perfume/deodorant-free when trying on our body-shapers. We also suggest that you try on our items over your own underwear. c) We have the right to refuse the return of items with obvious signs of wear (i.e., if the items have been soiled, or have been smudged with makeup, or if the item has a distinct smell). IV. RMA (Return Merchandise Authorization) code. The buyer must contact us via email or the EBay contact-message system in order to request the RMA (Return Merchandise Authorization) code. The RMA must be typed next to the customer Return Address. We reserve the right to refuse a return for abuse or misuse of our policy. If any item is returned to us in violation of our return policy we will not process the exchange of your item, and you will be responsible for the postage for us to ship the item back to you. We will always do our best to meet customer satisfaction. The BodyBoon Team on Ebay