All payments, including PayPal payments, must proceed through the eBay checkout system. Simply go to the item you purchased on eBay and click the "Pay" button. All payments are due within 7 days. If you are purchasing more than one item and wish to combine shipping please wait until you have added all items to your cart before making payment. After you pay for one item, eBay cannot combine that item with your other purchases. Separate payments will ship separately and will not receive the combined shipping discounts.
Credit Card Payments outside PayPal
Typically, you can use the credit card associated with your PayPal account. In the case you do not have a credit card "tied" to your PayPal account, you can fill out a Credit Card Authorization form and fax it or email it back to us. The form can be found here - eBay CC form
PayPal E-checks are not PayPal instant payments. E-checks take 5-7 days to clear, so we cannot ship an order until PayPal releases the funds from your bank. If you are not sure whether your PayPal payment is an E-Check or instant payment please see our FAQ page.
Our system will send an automated payment reminder 3 days after you commit to buy an item. A dispute will automatically open on eBay after 8 days of non-payment. For more information, please see our FAQ page.
If a bid is accidentally or inappropriately submitted and the bid has not yet been paid for, then we can request a mutual bid cancellation from eBay upon your notice, but such requests are made solely upon our discretion. However, our ordering system is mostly automatic which means the processing of your order commonly begins within seconds of your payment, so it is not possible to change or cancel a bid once it is paid for. (No exceptions). Also, please note: product returned due to these circumstances will have to adhere to our return Policy (see Returns tab).
Shipment days are listed as BUSINESS DAYS (Monday-Friday)
. We do not ship or process orders on weekends; please choose your shipping method understanding this. If you have a specific delivery time deadline which doesn't fit in the table below, please email us before placing your order so we can verify if it's possible to meet your deadline. Please use the following chart when calculating your required delivery date: THE BELOW EXPECTED SHIPPING & PROCESSING TIMELINES OVERRIDE ANY DELIVERY DATE OPTIONS eBay MAY DISPLAY IN THEIR SHIPPING SELECTION BOX. PLEASEONLY USE THESE VALUES WHEN SELECTING YOUR SHIPPING METHOD.
|Domestic Shipping: |
|- Economy / Free ||5 to 10 ||1 to 6 |
|- Expedited Shipping ||2 to 3 ||1 to 2 |
|- Overnight Shipping ||1 to 2 ||1 full day |
|International Shipping: |
|- USPS First Class Mail ||12 to16 ||3 to 5 |
|- USPS Priority Mail ||10 to 14 ||3 to 5 |
|- USPS Express Mail ||5 to 8 ||3 to 5 |
If you are selecting Economy shipping, Free Shipping, or are an International customer, please allow 5-7 business days for your tracking # to be applied. Most Economy orders are processed & shipped under the 5-7 time frame. Economy Shipping is the default shipping method when "FREE SHIPPING' is selected.
"International Shipping Information"
International shipping is offered to eBay users with exceptionally good feedback and/or order history. Please review our International Shipping Info pages for complete details regarding processing and handling times, estimated delivery times. All International customers will be responsible for Duties, Importing Fees, and/or Customs fees.
It is the responsibility of the Buyer to understand our Shipping Policies. Please review our Shipping Info page for complete details. All International orders must transition through our California warehouse before shipping internationally, therefore some items may have an added handling fee built into the shipping charges. Furthermore, International orders shipping USPS First Class Mail WILL NOT have location-by-location tracking information from USPS. Please choose USPS Priority Mail if you need to have step-by-step tracking information.
Returns and Exchanges
We want you to be happy with your shopping experience with us. If you are not happy with your purchase, we have a fair return policy for you. We allow up to 7 days from your date of delivery to request a return or exchange. After this period, your order is considered final and binding. However, you have 14 days from your delivery date to actually, physically return the item to our possession once authorization is granted.
Exchanges must be of equal or greater value than your original ordered product(s) OR be of a different variation of size/color of the same product you originally ordered. To exchange an item, we require that you place a new order before returning your item(s) to be exchanged to insure sufficient stock is available. Exchange orders returned without a corresponding replacement order will be treated as a return and a restocking fee will be applied to your refund.
Except for defective or incorrect item returns, all returns will incur a non-negotiable 25% restocking fee. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Item(s) being returned must be new, unused and in their original packaging with all accessories. Any returned item(s) received with missing articles or without original packaging will not be eligible for a refund. Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid. If your order was shipped for free, we will refund your order minus our actual cost of postage. Shipping Costs on returns and/or exchanges are the sole responsibility of the buyer. We're not liable for shipments lost in transit.
Please expect a return processing time of up to 14 business days from the date we receive your return; for a refund to be applied to your original form of payment.
Returns & Exchanges are NOT allowed for any order placed between the dates of October 14th and October 30th. This is non-negotiable, please choose your items carefully and ask questions before purchase if needed.
Frequently Asked Questions
Q: Where is my item? I'm in the US & I have not received my order yet. What's going on?
Please check your tracking number. If it says that your item has been delivered then you need to call your post office to see if they are holding a package for you. Sometimes they attempt a delivery when you're not home and they forget to leave a note in your mail box for you to pick it up. If the tracking indicates it was delivered by UPS, please call the UPS to find out if they misplaced your package.
More Very Important Info - "What Should I Do?"
Q: Where is my item? I'm an International customer & I have not received my order yet. What's going on?
Please check your tracking number. If there is no update on your package's status, please contact your country's customs agency because it might be possible that your shipment has been held for further inspection. 99% of all International shipment delays occur in the Customs Department. Also, remember, USPS First Class mail will NOT have step-by-step tracking info available online. If your tracking number indicates that your item has already been delivered, please call your local postal service to see if they are holding a package for you.
Most Importantly - Re-Read the Information Pertaining to your Shipping Method. Under the "Shipping" Tab, above.
Q: What's the real difference between Human Hair vs. Synthetic Hair?
Synthetic wigs are easier to care for & lower priced. Synthetic wigs, however, are not designed to accept a permanent wave or color change & can be permanently damaged by the use of curling irons, blow dryers or hot rollers. A human hair wig is the most natural looking option. It can be cut, styled, permed or colored to suit your personal taste. Human hair wigs are more durable than synthetic wigs. However, human hair wigs will be more expensive than synthetic wigs & require more care. They have to be shampooed, dried, styled and conditioned, just like your natural hair. Like your hair, they can lose their style if they get wet and frizz on humid days.
Q: I want to buy other items from your eBay store - does Carlo's Salonoffer combined shipping discounts?
Yes. As long as you wait to pay until you're finished shopping with us, all items under the same Ebay User ID will automatically be consolidated into your eBay shopping cart. All shipping discounts will automatically apply to your order total.
Q: Can Carlo's Salon ship to a different address than my PayPal or credit card billing address?
Yes! During the item payment process you will be able to enter your desired shipping address. Once you make payment a shipping label is automatically created based ONLY on the information you filled out in the checkout page regardless of what your Credit Card or PayPal billing address is, so please make sure you enter the shipping address correctly because we do not look at PayPal receipts for the shipping address.
Q: What's the difference between Paypal E-checks and Paypal Instant Payments?
Paypal instant payments are credited instantly to our Paypal account and we are able to ship your order immediately. Paypal E-checks require an average of 4-7 days to clear and we will ship your order after Paypal has cleared your E-check. In order to make instant payments with Paypal you must have a valid Non-Expired credit card linked to your Paypal account and have your Paypal transactions deduct from your credit card. If your credit card is expired then Paypal will automatically withdraw money from your bank's checking account to complete the transaction. Any payments made from your checking account through Paypal is an E-check.
Feedback Tips & Customer Service
Carlo's Salon prides itself on top notch customer service. We will fix any and all order errors, mis-shipments, and any other issues if given the opportunity to do so. Please do not leave negative feedback without contacting us first. You can normally expect a reply or resolution within 24-48 hours.
Attention all Buyers: 5 Star Ratings
When leaving feedback, you will be asked by eBay to complete a Detailed Seller Rating (DSR) in four areas. A rating of 4 out of 5 stars in each area would normally mean that we fulfilled our transaction obligations admirably . What you are not told by eBay is that if a seller's DSR average drops below 4.6, it is considered to be unsatisfactory performance and will penalize that seller. Any DSR s of less than 4.1 will get a seller suspended. In other words, a rating of 4 in any one category is unsatisfactory according to eBay, but buyers may not be aware of this information. If we have failed to earn a 5 star rating in any one category, please email us and give us a chance to earn it. We need all 5 star ratings to continue to stay on eBay. We want you to rate our performance honestly and we believe this is information you should be aware of when doing so.
How to Leave Detailed Seller Ratings
Please keep the following in mind when rating the DSRs: Be honest. Objective ratings help sellers improve performance and help future buyers accurately evaluate sellers. Review the item title & description before rating the seller on the item as described. Consider only business days when evaluating communication. Sellers don't always check email on weekends & holidays. When rating sellers on shipping time, rate the seller on the time it took you to receive the item, not the time it took them to mail the item. You shouldn't hold sellers responsible for delays in mail services, international custom delays or for the time it took for your payment to clear. When rating the seller on shipping & handling charges, remember that sellers may charge actual packaging materials costs & a reasonable handling fee to cover the seller's time & direct costs associated with shipping. For international transactions, you may also be responsible for duties, taxes, & customs clearance fees as requested by country laws.
Image & Description Accuracy
Although we make our best efforts to provide 100% accurate information in our listings, manufacturers occasionally update the designs and/or materials used in their products without notice. Because of this, the images and/or description may not always be exactly as shown or described. We will always ship the most up-to-date products available from the manufactures production. If you have any questions about style changes, the displayed product information, or images, please email us before ordering so we can verify it to ensure you receive the correct item you need.