Sales & Support
Seen it for less? Give us a call and we will set you up with an incredible eBay deal. We are authorized dealers and all of our merchandise comes with a 1-year manufacturer's warranty. We won't be undersold by any other authorized dealer!
Free UPS Ground service on most orders. UPS same-day shipping on all orders placed before 5PM EST!
International buyers must call us for rates. (201) 357-0725 OR message us on eBay
Ask about extended warranties offered by SonicFiber on eBay. Call for plans to protect your eBay purchase.
- Do you ship internationally?
- Yes, we ship to most countries. Contact us for a quote outside of the continental USA/Canada.
- Are all your products new?
- All Items are NEW IN BOX unless otherwise stated! We are authorized to sell all the products we carry, which come with a full manufacturer's warranty. We stock all of the products listed unless otherwise noted for special orders.
- What is B-Stock?
- B-stock are Manufacturer's certified 2nds or refurbished units. They generally carry a limited warranty from the manufacturer.
- What is Open Box?
- Open box units are units either 1) Used for demo or display or 2) Returned units that have been approved to be resold. They both carry a full manufacturer's warranty.
- Are there any items that cannot be returned?
- Special Order Items (non-stocked), Microphones, Headphones, In-Ear Systems, and anything that could pose a health risk cannot be returned. We also do not take returns on opened software.
- Do you offer extended warranties?
- Yes call or e-mail us for 2 or 4 year extended warranties that we can sell on eBay!
- What payment methods do you accept?
- We prefer Paypal! But we also take Visa, Mastercard and Discover.
Please keep in mind we do a very large volume of business and it sometimes takes us a week or two to post feedback. We will, don't worry! Before leaving feedback for us, please address any issues you may have had with the transaction if you feel the need to leave anything but positive feedback. We want 100% of our customers to be satisfied and will work with you to the best of our ability to fill your needs.
We try to make this process as simple as possible for you and us. We have a return form available for download on all of our listings and on our website.
New items (unused) will be subject to UP to a 10% restocking fee. Returns are subject to a 15% restocking fee. This will be applied if the items is used, scratched, dented.
All returns must have all original items and packaging.
Items that cause a health hazard cannot be returned (Headphones, In Ear systems, microphones, mouthpieces, and anything inserted into the mouth, ear or body.)
Opened software also cannot be returned.
Special Order, discontinued, and close outs are also non-returnable. They will be marked as such.
Requests for return MUST be made within 14 days of delivery of product. Any item returned must be shipped back (at buyers expense) via a trackable, insured method. Additionally when returning items, shipping cost paid by us to UPS or USPS will be deducted from any refund (rates can be calculated via ups.com daily rates). Shipping costs are not refundable, items with free shipping will deduct the ups daily rates amount paid by us from the refund in addition to any restocking fee.
For DOA (Defective) items, you have 3 days to report the defective product. Defective items must be sent back to us (or to the manufacturer depending on the brand). The item will be replaced within 20 days of the date of return. In the event we are unable to replace the product, we will issue a refund for the item (less shipping paid to ship the item to you. Items with free shipping will deduct ups daily rates from refund).
ALL RETURNS must be shipped back to us prepaid. In the event we must ship an item back to you (for replacement due to defect) we ship at our expense. If you return an item for store credit and purchase something else, you will be responsible for the shipping cost to your location.
Sales Tax - We only collect Sales tax in NJ.
We ship via UPS Ground or USPS for all items marked free shipping. Free shipping does NOT apply outside of the contiguous 48 states. If you are outside the 48 states you MUST contact us for shipping rates (AK, HI, PR, VI, etc.) Items under $100 and/or 3 lbs may ship USPS at our discretion. Canada rates are posted for most items.
If you need the item in a hurry, give us a call, or choose an expedited shipping option! We can ship same day up till 5:30pm Eastern time if you choose expedited shipping options. Most items will ship same day. In the event of a backorder we will attempt to locate and ship the item right away from distribution or the manufacturer. We will let you know when it ships, and will contact you if there is going to be a severe delay in the delivery to you.
All stocked items ship from our NJ, USA warehouse.
All of our express shipping options are via UPS (3 Day Select, 2nd Day Air, Overnight, etc.) If you need an option that doesn't show up as available, give us a call at (888) 646-2603 and we'll get you the gear when you need it!
Shipping to a PO Box in the Continental USA? No Problem, add $10 to the shipping cost.
Canada Shipping - For shipments to Canada we offer both USPS and UPS Services. You are welcome to select whichever you like. USPS is a slower service, however, it generally requires less duties. UPS is faster but you will likely be charged a brokerage fee.
Overnight Shipping, 2nd Day Air, and 3 Day Select via UPS. Call or E-mail for a quote if necessary.
Combined Shipping - We will combine shipping on items. Give us a call, or request combined shipping on items. Combined shipping applies to the lower 48 states. Generally, you can deduct $5 from each additional items shipping price (unless otherwise noted that there is a fee for multiple items).
Duties/Taxes/Fees - Any taxes, brokeraging fees, duties etc will be the responsibility of the buyer. We use monies paid by you to pay shipping company, it does NOT cover any additional fees incurred. In the event you refuse a shipment you will be responsible for the amount we pay for the shipping out and return shipping.
We will e-mail you post sale to offer you an extended warranty on your purchase, which you can also purchase on eBay, and will offer for you to join our mailing list. You may also message us on eBay and we will direct you to the extended warranty listing.
SonicFiber is one of the fasted growing music equipment retailers in the industry. Ask any NYC Rep Firm about us and they'll have quite the tale to tell! We are privately owned and operated. We are authorized dealers for all the lines we carry. All the Employees on staff are musicians and know their gear! We are gear heads and can help provide you with the best service, selection and advice when purchasing your new gear. Call us anytime and we will help you pick out the best fit for you! We offer the most competitive pricing on the net, and price matching with any other authorized dealer! Visit us here or call us anytime! We strive to provide the best service on eBay & the net!
Send us a message on using eBay. Put RMA in the subject line if you need to set up an RMA.
TOLL-FREE CONTACT #: (888) 646-2603
* Option 2 for sales
* Option 0 for Customer Service on existing orders