LOREX Micro Color Low Light In/Out Surveillance CAM New

RETURNS All products sold by Petra Industries, Inc. are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty. Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product. All returns require a Return Goods Authorization signed by an authorized Petra representative. Please call a Petra customer service representative at 1-800-443-6975 for an RA number. Returns without this authorization will not be accepted. RAs are effective for 60 days only. The RA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer’s boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials must be returned with the product. All returns must be returned to Petra with freight PREPAID. Damaged and defective product replacements will be sent with no freight expense to the customer. All non-defective returns will be assessed a 15% restock fee within 90 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded. Defective product can be returned to Petra within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances. Upon receipt and acceptance of returned items, Petra will credit the customer’s account for merchandise costs. No cash refunds will be allowed. Credit on account will be issued for the amount paid on the original invoice. The following items are not eligible for return: 1. Special orders, closeout items and discontinued items. 2. Items for which manufacturers will not accept returns. 3. Items showing obvious signs of misuse, consumer abuse or commercial use. 4. Color copiers, printers, fax machines, toner cartridges and consumables. Please allow one week for return processing. Returns will not be accepted 90 days after sale, regardless of reason. If merchandise is defective we will supply you with a replacement. No refunds or credits. If the exact item is not available, we will substitute the item with a similar item of equal or greater value. Defective item or content discrepancies must be reported within 30 days of delivery. Returns must have all original packaging and accessories. Item must be shipped back in new condition and properly packed. RMA number is required for all returns. Buyer is responsible for return shipping costs and insurance. Defective Item: Email within 30 days of receiving shipment and request RMA number. Return item must be received within 14 days after RMA Number is issued. Return item must be accompanyed with original invoice and original packing, also mark RMA number on the box. Defective item will be replace with a new item. Return Item: Must email and request RMA number Items returned are subject to a 15% restocking fee Refund selling price only, shipping and handling will not be refunded. Items returned without RMA number or after 30 days will not be accepted. --------------------------------------------------------------------------------