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All items need an RA # (Return Authorization Number) for Returns, please fill out the RA form for your RA # if you do not already have one. Form located at bottom of this page: <a href="http://www.theundergroundasylum.com/ebayfaq.html"> eBay FAQs Page </a> Shipping and Handling will be charged to send replacement merchandise. You may include Cash or Postal Money Order for the Return S/H cost. If you would like to be charged by Credit Card, please enter your CC information on the RA request form below, or call us at (757) 465-0070. We do not accept returns postmarked later 7 days for eBay purchases. You will not be refunded shipping charges and the refund will be deducted a 7% restocking fee for all returned products. Products returned to us MUST be as they were when we shipped them to you, UNDAMAGED, UNUSED and with TAGS STILL IN TACT. If products are returned to us in an un-satisfactory and un-resaleable condition (ie. obviously worn or damaged, balled up, stretched out, ripped or torn, and/or full of lint or hair), it is up to the manager to accept the return at that point. Should the manager decide to accept the return, you will be charged a 10% restocking fee in order for us to attempt to revert the item back to saleable condition. If the manager decides not to accept your return, we will contact you for payment to return your item to you. If we are unable to receive payment for re-shipping the product, we will not be able to return the merchandise. In short, please do not attempt to return an item that looks like it has been worn, balled up in a tight ball and thrown down in the corner of you room and/or your dog's bed for several days prior to your deciding that you do not want to keep it. We WILL NOT accept this item, so please save yourself the trouble and money. It is unfortunate that we actually have to add this to our returns policy, but we have received way too many attempted returns this way. * If merchandise is returned because of an error on our part, we will refund Standard shipping charges. *** Please be aware that we refund for Standard Shipping Method ONLY, such as First Class (for packages 13 oz and under), Parcel Post (over 13 oz), and in some cases Priority (if Priority mail is relatively the same price as parcel post shipment, we will refund for that price... however, if it is not cost efficient, we will refund ONLY for the cheapest method). We WILL NOT refund shipping costs for a return using Express mail, you may ship via Express at your own cost. If you are unsure as to which method you should use to return your package to include refund, please feel free to contact us for assistance. ** If merchandise is returned because of an error that was NOT on our part [ie. damage or destruction caused by an entity (buyer, postal employee, etc.) other than TUA] we WILL NOT be liable for shipping refunds. If you have insurance, we will be happy to open a claim for any loss or damage that has occured in transit... however, this does not "guarantee" that your claim will be honored by the postal carrier. We have nothing to do with insurance claims, therefore we hold no responsibility for them. We will do all that we can to ensure that your insurance claims are handled quickly and completely... however, we will not be responsible for the outcome of said claims. We DO NOT refund postal costs for Insurance Claims, USPS or UPS will refund these charges, if they so choose. * We reserve the right not to refund for merchandise that has been worn or damaged. * We DO NOT accept returns on ANY Make-Up, Jewelry, Stickers, Posters, Stationery and/or Paper Products, Patches, Hair Products, Socks, Hair Goods, Toys and Dolls, some Baby Accessories (such as Bibs, Feeding Sets, Toys, and anything that would be unsanitary to return), Custom Items (such as Cyberlox, Dreads, Custom made Goggles), Swimwear, Specified Boxed/Packaged Costumes, or Lingerie Items (Hot Pants, Underwear, Bras, Etc). * Returns on music and videos only if the items are defective and may only be exchanged for the same exact item. * Toy and Doll items are non-returnable. Pre-ordered doll and toy packaging may not be in "perfect condition" when received from the manufacturer, Please note that we do not go through the dolls, and pick and choose... you will receive random items ONLY. Packaging condition is verified to be 80% mint (C8) or better. We do our best to select near-mint products when we fill your order. Unfortunately, it is impossible to guarantee that the packaging will be completely mint. Grading is subjective; if an item's packaging is noticeably damaged, we will post its condition alongside the item description. We hand-pack each order with expert care during shipment preparation to ensure a safe journey.