CarAudioDistributors is focused on the providing our customers with the best possible shopping experience. As a leading internet retailer and distributor of car stereo and other electronics, we combine the most advanced technology with our leading distribution practices which allow us to have industry leading ship times. As electronic enthusiasts ourselves, the staff here is ready to help you at all times with any questions you may have. Located in the heart of Tampa, Florida; we warehouse and stock the most comprehensive list of products and brands in house, ensuring we can best serve our customers.
At CarAudioDistributors we pride ourselves on having industry leading ship times, with 99% of all orders shipping same or next business day. We utilize the most popular shipping carriers such as UPS and USPS, and will ship your order using the most efficient method. If you have a specific question about our shipping policies listed below please feel free to contact us and we will be happy to help you.
Our Tampa, FL distribution facility allows us to stock and ship your order with extremely quick turnaround times. We will upload tracking information for your shipment as soon as it is processed in our system, which is typically the same or next business day. If you have not received tracking information after three business days, please contact us and we can look further into your order.
*Additional shipping fees may apply for orders that are shipping to the following locations: P.O. Boxes, APO/FPO locations, Alaska, Hawaii, Puerto Rico, Guam, etc.
**International Buyers: Here at CarAudioDistributors we are proud to take part in eBay's international shipping program which gives customers from all around the world an easy way to purchase our products. Please note that if you reside outside of the USA and you buy one of our products, the item will be shipped to eBay?s international shipping center in Erlanger, Kentucky (KY) before shipping to your final international destination. As a seller we are responsible for getting it to that facility, at which point eBay will handle the international shipment of your order from their shipping center, so please do not be alarmed if your tracking information shows delivery to the Erlanger, KY location.
Standard Return Policy
- Return for refund within: 14 days
- Return for replacement within: 30 days
Standard Return Policy Overview
You may return merchandise purchased from CarAudioDistributors for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund. If we ship you the wrong item we will not deduct any original shipping costs or take the 10 percent restocking fee, and in addition will offer to make it right by shipping the correct item back to you at no additional cost.
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee.
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost, unless we ship you the wrong item because of our mistake.
If an item you received is defective, we will replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Please send us a message through eBay or contact us by phone at 1-813-304-2608 (Monday-Friday, 8:00AM-5PM Eastern Time) to receive an RMA number. You will be required to complete our product return form which will also provide helpful instructions for your return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Thank you for taking the time to read our terms of sale and please contact us with any questions you may have before making your purchase.
If you have any questions we welcome you to contact us via the eBay message center! We pride ourselves on offering extremely quick response times for all of your inquiries. No inquiry will go unanswered and we are happy to offer our expertise on any car stereo questions should you need advice/assistance.
Please initiate any returns by contacting us and then using the eBay return system. We will gladly assist you in processing this sort of request. If you need to call us regarding customer support topics, please find our contact information below.
- 5424 W Crenshaw St
- Tampa, FL 33634
- United States
- Phone : (813) 304-2608