A refund can not be agreed with the following situations
(1) Some problems resulting from the buyer's careless reading of the specific item description, such as color, size.
(2) Damages caused by inappropriate handling.
(3) Returning of the items without any reason.
(4) Used items that have been unable to make the second sale.
(5) A refund demanded without returning the goods firstly.
A refund can be given when:
(1) The quality or defect of the product itself, like design, manufacturing
(2) The product is workable, but the buyer wants to return it and agree to afford the return freight. In this situation, the buyer has to contact us and attach a photo of the product firstly to show the good condition of it. The buyer should pack it up carefully and tell us the tracking number after we agree to the return.
We highly recommend that you read the description of the item carefully before buying in order to avoid troubles for both of us, and do not return it because of the costly shipping. If you have to, please contact us in the first place.