Please Call Your Local Dealership to make sure this is the correct part for your vehicle before purchasing to ensure proper fitment to your application.
PLEASE READ THE ENTIRE LISTING FOR APPLICATION, SHIPPING AND RETURN POLICY INFORMATION BEFORE BUYING.
Contact Information: You can reach us through ebay messages. Our customer service team works 9:00 A.M. - 4:30 P.M. EST. Monday thru Friday. So please be patient. If you contact us Friday at 5:00 they are not available to respond until Monday morning. You can also reach a J2 Tool and Supply customer service representative directly Monday thru Friday at 412-352-8601 from 9 am - 4:30 pm EST if you have any questions. Please keep in mind we are a liquidation company. Not a dealership or repair facility. Our representatives will do everything they can to assist you though.
To expedite our service to you when contacting us for assistance please have the ebay item number or part number that you are inquiring about ready.
Product fitment: J2 Tool and Supply is a liquidation company. Therefore we do not have access to dealership or auto parts catalogs or breakdowns.
It is ultimately you the buyer who is responsible to do your own research and make certain that you are purchasing the correct part for your exact application.
We highly suggest that you call your dealership with your VIN to be certain.
Due to the variances in the manufacture of after-market products and/or original equipment, production run changes, multiple suppliers of the same product(s) and almost limitless options for such parts,
it is the ultimate responsibility of you (the buyer/consumer) to confirm in advance that such part(s) will fit your vehicle.
New / New Other Condition: J2 Tool and Supply is a liquidation company. Most of our inventory has been purchased as overstock from dealerships or auto parts stores. Due to eBay's strict condition requirements if an items packaging is no longer factory sealed we must sell it as "New Other". So if you see one of our items listed as new other, please don't be concerned. It merely means the packaging has been opened for pictures or inspection purposes. Unless otherwise stated in the individual listing.
Electronics and Electrical parts: ALL SALES ARE FINAL ON THESE ITEMS, WE DO NOT ACCEPT RETURNS. Including: ECMs, BCMs, Eproms, switches, motors, radios, control modules, etc...
Payment Methods: J2 Tool and Supply accepts Paypal, Visa, MasterCard, and Certified Funds. If you wish to pay with any means other than Paypal please contact a J2 Tool and Supply Representative at 412-352-8601.
Sales Tax: J2 Tool and Supply is located in West Newton, Pennsylvania. Therefore ALL Pennsylvania residents purchasing from us are subject to pay the 6% PA sales tax.
If you are a business and are sales tax exempt please contact a customer service representative so that we can coordinate getting your tax exempt certificate on file.
Guarantee: We are a liquidation company. Therefore we do NOT guarantee, warranty, or otherwise accept liability for any manufacturer defects, materials or workmanship.
Shipping - U.S. : We include free shipping on most of our small items. We charge calculated shipping on most of our larger items.
We use USPS and UPS exclusively because they pick-up everyday at our warehouse. We will not use any other shipping services unless YOU make the arrangements.
Shipping - International: Buyers pay all shipping costs for international shipments. We will combine multiple items in a single shipment to save you money. You MUST contact us BEFORE buying if you
wish to combine ship items.
Please Note: Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are solely the buyer’s responsibility. Please check with your
country’s customs office to determine what these additional fees will be prior to bidding/buying. We use USPS for all international shipping.
Local Pick-up: Pick-up on any item is available at our main warehouse location: 100 Riverside Drive - West Newton, PA from 7:00 A.M. to 5:00 P.M. Monday thru Friday, 7:00 A.M. - 3:00 P.M. Saturday or by appointment if you are coming some distance. Please call 412-352-8601 prior to picking up so that we can have the item pulled and ready for you. We have multiple warehouse locations and if you show up unannounced your item may not be on-site.
Feedback: We strive for 5 star service ratings. If there is any reason that you cannot give us 5 stars in all 4 categories of the detailed seller ratings, please contact us so that we can improve our customer service for you and future customers. Please contact us at 412-352-8601 or you can place question through our Ebay listing.
When contacting us for support, please include your Ebay item number, Ebay Username, and date of purchase so that we can access your information in a timely manner.
Return Feedback: We use Ebay's automated feedback system. When you are satisfied with your experience and leave us a positive feedback. Ebay's system automatically recipricates with a positive feedback from us to you.
Tracking Information: USPS and UPS tracking numbers are automatically generated and uploaded to Ebay at the time of shipment. You can track your item through USPS or UPS websites. We do not have any other access to tracking information than that. If a package shows as delivered and you did not receive it you MUST contact your local USPS or UPS office so they can ask your carrier. The carrier scans the package at the moment of delivery. So if it is scanned as delivered as far as we are concerned it has been delivered.
Shipping Damage: Please contact our customer service team immediately with any concerns regarding shipping damage.
Returns: J2 Tool and Supply is a liquidation company. We DO NOT offer any warranty or guarantee on any of the items we sell.
WE DO NOT ACCEPT RETURNS ON ANY ELECTONIC ITEMS. (modules, switches, ECMs, BCMs...etc.)
All returns must be authorized prior to return; they must have a (RMA) Return Merchandise Authorization number, ebay item number, and reason for return.
Once your request has been approved, you will receive a unique RMA number and instructions on how to return you order.
Please follow these instructions carefully to expedite the processing of your return.
Please allow 3-5 days upon delivery for inspection and processing. Our representatives may contact you to discuss evaluation or request more information on your return. Customer Service 412-352-8601
We do offer a 14 day return policy on most of our parts. (EXCEPT ELECTRONICS) We reserve the right to apply the policy at our discretion.
If you destroy the packaging or send the part back in non resalable condition we will not accept it.
If you make a mistake, we are reasonable and will work with you. We will accept returns within the 14 day period minus shipping and eBay fees we have incurred. We do not reimburse return shipping costs. The part must show NO signs of having been installed (slide marks on the electrical tabs, circles around the screw holes showing where the screw was turned, greasy fingerprints, etc.)
And the original package MUST be included and intact. Or we will NOT accept it back. If it shows signs of being installed or otherwise causes us to have to sell it as "used" we reserve the right to refuse or decrease the amount we refund to you.
Ebay Resolution Process: We encourage you to contact our customer service team before opening an ebay dispute. We usually can resolve the issue faster and more efficiently for you directly. Please have the ebay item number and your username ready so that we can expedite service.
Liability: The seller, J2 Tool and Supply, hereby expressly disclaims all warranties, either expressed or implied warranty or merchantability of fitness for a purpose, and
J2 Tool and Supply neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this merchandise.
Neither seller nor manufacturer shall be liable for any loss, injury or damage, direct or consequential, arising out of the use of, or the inability of product. After use, the user shall assume all risk and liability whatsoever in connection thereof.
IF YOU DO NOT AGREE WITH OR UNDERSTAND OUR POLICY PLEASE DO NOT BUY
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