If you are located outside of North America inquire with us via email prior to purchase for international shipping costs and compliance from us. International Shipping is paid by buyer and DOES NOT include customs fees or taxes which need to be paid by you, the buyer, when item arrives in your country.
Buyer is to pay shipping and handling of amount stated in the listing. Wanting every item that we send out to arrive safely, we insure every item that leaves our warehouse at our own expense.
We ship most orders via UPS Ground. Items that are shipped directly from the manufacturer will be shipped using the manufacturer's preferred method (either UPS or FedEx). Packages that weigh less than 1 pound may ship via USPS Priority Mail. On orders that include free shipping, we reserve the right to choose the carrier of our choice to accommodate the most efficient method of getting the product to you.
Please keep in mind that UPS and FedEx do not ship to PO Boxes. If you put a PO Box as your shipping address the merchandise will be shipped via USPS. (Additionally, providing a PO Box as your shipping address will not cause us to ship via USPS for you. If you have experience with UPS delivering to your PO Box, please call us and we'll make the exception; however, if the package gets denied and rerouted, you will be charged all applicable shipping costs.)
After your payment you might receive a UPS tracking number, but that does not necessarily mean the item has left our warehouse yet. Please be aware it generally takes up to 7 to 10 business days for your order to arrive. The UPS tracking number will become active at some time during the 7 to 10 day period.
On orders that include free shipping, we reserve the right to choose the carrier of our choice to accommodate the most efficient method of getting the product to you.
If you want to order MULTIPLE NEW items separately that total over $49, to receive a shipping discount, please contact us prior to payment after choosing the "Buy-it-now" option on those items and we will combine the order and ship all the items in the same box, if possible.
Free shipping does NOT apply to
Alaska, Hawaii, or Puerto Rico. Customers must pay shipping for these locations.
Free shipping does NOT apply to any item that requires freight ground delivery. On all orders that require freight ground delivery, we will immediately contact you by phone to give you the freight charges.
Free shipping does NOT apply to NEW OR USED "AUCTION" ITEMS that start at .99 cents unless otherwise specified.
We try to ship every item the same day in which your order is placed and payment is verified, however it usually takes 24-72 hours during heavy sales periods to process an order.
Any customer that refuses their package will be charged the original shipping cost, plus the cost of shipping to have the item returned back to us.
* We do not ship USED eBay auction items out of the mainland United States. If you want to purchase a USED eBay auction item from our store and live internationally or in Hawaii, Alaska, or Puerto Rico we permit shipping your item to a United States mainland address after which international/overseas shipping will have to be arranged by you. Please make sure to inquire with us via email prior to purchase of USED eBay auction items. Exceptions for shipping can be made with higher dollar USED items. Thank you for understanding.*
* All long-arm machines will be opened and inspected by our professional technicians prior to shipment. Upon payment receipt our technicians will triple check these machines to make sure they are working properly, are oiled properly, and will be sewn off to prove their quality and efficiency. Should you receive your long arm machine and see the boxes re-taped, this is why.*
Please see the map below for average shipping times, but allow up to 6-10 business days for your order to arrive. Orders being shipped to an address in the state of California are subject to 8.75% sales tax.
Please allow up to 14 business days to receive your order due to customs processing and additional shipping time from the US and through Canada. Be aware that you must bear all additional customs and brokerage fees. We are not responsible for additional importation fees, and these fees are not included in the total price of your order.
All machines sold in our store are for American and Canadian use exclusively. They are mainly 110 or 120 Volt Machines. International buyers will need to purchase power converters to use their machines. (Do NOT adapt/splice the cable included with a cheap adapter. Purchase a powerful power converter/transformer.)
Please allow at least 14 business days to receive your order due to customs and International processing. Depending on your location, shipping can possibly take 2-4 weeks.
Be aware that you (the customer) are responsible for all additional customs and brokerage fees.
We are not responsible for additional importation fees or taxes and these fees are NOT included in the total price of your order.
Also be aware that you need a Country Specific power converter for "ALL" machines and electronic devices that require to be plugged into an electrical outlet outside of the United States.
*THERE ARE NO REFUNDS ON INTERNATIONAL SHIPMENTS