New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is
applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
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These strings will be shipped in mini Ziploc bags without fancy packaging to keep cost low. Shipping is USD9.99 for the first set and USD0.30 for each additional set. I ship using AIRMAIL to keep cost low. Shipping times is 14-20 days for most countries, and up to 30 days for some others. If you need strings within 30 days, this form of shipping is not suitable. Please ask me the cost of shipping for EMS shipping if you need the strings within 14 days. Strings can be shipped with instrument purchases for free.
Having 100% handmade by family workshops is not enough.
We setup white violins and test them. Then we open them back
up to make micro measurement changes before sealing them.
Making it twice ensures optimal tone quality so tone will
improve over time as the wood ages.
Pegs that just work.
Tune easily and stays in place.
We have strict quality control that ensures the pegs on the our instruments are polished and fitted well.
And because each peg is individually calibrated according to the peg hole position, you can micro turn them easily. And when you've tuned them, they stay in place. Talk to us before your purchase if you are staying in a place of unusually high or low humidity. Learn more >
We're problem solvers.
Become satisfied even in troubled times.
Nobody can guarantee an international transaction can always be stress free.
But when trouble happens, you can take comfort it will be dealt with quickly and fairly.
Our policy is to ensure all our customers walk away satisfied.
We're good in packing.
Over 7000 parcels packed and shipped.
Packing is one thing.
Packing a musical instrument is another.
Having packed so many instruments before, our packing methods can probably avoid 99.9% of all shipping mishaps.
You've spent a lot of time bidding.
You deserve to receive them in good order.
30-Days Return Policy
You can return your purchase within 30 days from your receipt of the item. No questions ask.
Learn more >
Lifetime Exchange Policy
You can exchange or trade-up any purchase with another product within the same category even after years of use.
Learn more >
100% Refund for non-receipts
We'll refund you all your money, including shipping, for any purchases that is not delivered 30 days after its sending. Exceptions apply.
Learn more >
7000
The number of buyers that have bought from us, and were pleased with their purchases.
Shipping & Customs
10-16 working days normally (excludes weekends), up to 22 working days with customs delays.
The Post Office is quite reliable and we use it by default.
Shipping is conducted on Mon, Wed and Fri. Registered reference number is given 48 hrs after payment. Kindly provide mobile no. at checkout.
Buyers are responsible for any incoming custom duties. We provide proforma invoice on request. If you need help, pleae contact us. Having shipped over 7000 parcels, we've probably seen all possible situations and will assist you in our best possible way.
Group 1:
Shipping price is as indicated in this listing. Typically $9.99 for the first item and $0.30 for subsequent ones.
USA, Canada, Germany, UK, Ireland, Austria, Belgium,
Denmark, Finland, Greece, Luxemberg, Norway, Portugal, Spain, Italy, Netherlands, Puerto Rico,
Switzerland, Sweden, France, Singapore, Malaysia, Thailand,
Philippines, Indonesia, Japan, South Korea, Taiwan, Hong Kong,
New Zealand & Australia.
Group 2:
No extra charges despite longer distance. But times may be long, up to 28 working days.
- Brazil, Mexico, Argentiana, Peru, Panama, Chile, Columbia
- Czech Republic, Romania, Poland, Cyprus
For all other countries, please enquire.
Pickups are possible. Please contact for details.
Payment
Paypal and bank transfer only.
PayPal allows you to pay through your credit card, debit card, ATM, checking account. For bank transfer please ask for my bank details after the purchase.
Kindly pay within 7 days of successful bid/purchase. We combine purchases within a 14-day period for shipping savings.
Packing
We use custom made paper cartons.
Your instruments will be packed in the best possible method that we have learnt and improved over the past 9 years. Soundpost may dislodge during shipping. No amount of good packaging can prevent soundpost from dislodging because it is a loose piece of wood inside the instrument. Fixing a dislodge soundpost is the responsibility of the buyer.
Positive Experience
We strive to achieve this for all our buyers.
We always appreciate positive feedback on eBay to let me know that you have had a positive experience with us. If you are unhappy with the product or service you receive, give us the opportunity to correct it before giving us negative feedback. We want to hear your concerns so we can rectify it immediately.
* Estimated delivery dates include seller's handling time, and will depend on shipping service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods.
The buyer is responsible for return shipping costs.
Return policy details
We have these refund policies to protect the buyer and also protect ourselves from malicious buyers. If the item is faulty and obvious it is a maker's mistake, we will refund the purchase or make replacement at our costs. If you find the item not to your expectations and would like to refund it, you can do so for a refund. Refund is the full refund of the item value. Shipping cannot be refunded because it is already spent. If the item is a free shipping item, there will be an admin fee deducted from the item price equivalent to the shipping fees (USD59.99 for violins or violin cases, USD69.99 for violas or viola cases & USD25 for bows) if the buyer returns the item. Please write to us if you do not understand these policies before buying your item. If you buy an item or bid for an item, it means you accept the policy.
Regarding Shipping:
These strings will be shipped in mini Ziploc bags without fancy packaging to keep cost low. Shipping is USD9.99 for the first set and USD0.30 for each additional set. I ship using AIRMAIL to keep cost low. Shipping times is 14-20 days for most countries, and up to 30 days for some others. If you need strings within 30 days, this form of shipping is not suitable. Please ask me the cost of shipping for EMS shipping if you need the strings within 14 days. Strings can be shipped
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