If there is a problem with an item or a transaction with Shoe Box City, we simply ask that customers contact us so that we can take care of it professionally and efficiently. RETURNS AND EXCHANGES: • RETURN CONDITIONS: Wrong item shipped or defective items are eligible for a full refund and NO restocking fee. International and Canada returns are not accepted-If you have any questions about merchandise ask before purchasing. All other returns are charged a 10% restock fee to cover expensed related to processing the return and relisting the item. Customer is responsible for the cost of shipping charges both ways, even if there was free shipping, on returns unless item was misrepresented or defected. All items must be returned in the original condition with all original packaging. Must show no signs of being worn and the original box and tags still attached. Please try on the shoes on carpet or a surface that does not soil or damage the outsoles. Instructions to Return: You must request a return within 5 days of receiving your order. You have an additional 5 days to send the return back. Go to Shoeboxcity e-mail and request a return authorization # please write the authorization # on the outside of the package. Return the package to Shoe Box City Attn. Returns 139 82nd Street Brooklyn, New York 11209