WELCOME TO HANCOCK'S EMBROIDERY
READ THE FOLLOWING INFORMATION*** ***BEFORE YOU PLACE AN ORDER***
this item is embroidered it includes one location of embroidery only - unless
otherwise stated, if you would like to have your item embroidered in more than
one location there is an additional fee of 3.00. If you would like to add embroidery to an
item that does not come with it the cost
is 3.00 for a name embroidery.
this item has embroidery it is for display purposes only. Your Purchase will be embroidered to your
We Love Crafty Customers!
you have a theme or a special design you would like us to put together for you
please let us know we will do our best to accommodate.
customers are our main concern, because we really care. Our office number is 510-490-1106 - please
call if you have any concerns or questions.
Basic embroidery instructions...
#1 - Please try
to put your instructions in the notes to seller (sugarkitty01) section when
checking out. Emails after the fact
sometimes get lost and are often hard to match up to the order. Obviously we
expect that it will not always work out perfectly and emails after the fact
will be a necessity at times.
#2 - When sending your embroidery instructions,
please keep in mind that we will embroider the name as you send it. If you send the name in ALL CAPS we will embroider it in ALL CAPS. If you put "quotation marks" around the
name we will think you want "quotation
marks" on the embroidery, etc...
Monograms can be done in one of two
#1 - aBc indicates that
you want a traditional monogram style embroidery (the last name is usually the
middle initial and will be larger than the other two letters, all letters will
be done in caps unless otherwise stated by the customer.
#2 - ABC indicates that you want all the initials the
same size and that the order you put
them in is the way you want them embroidered.
#3 - Font Choices
You may choose the font from the item photo (just say use font
from sample) or we offer the following additional fonts for your
personalization. If you do not choose a
font for your item we will choose the one we think looks best. Please check out Microsoft Word for a look at
Arial - Script Mt Bold - Kristen - Brush Script - Harrington -Dots - Calligraphy
- Times - French
Script - Comic Sans
White - Brown - Black - Red - Light Pink - Dark Pink -
Royal - Light Blue - Purple - Lavender - Lime - Green
- Grey & Yellow
These colors are for example only actual color may be different
- white is shown in blue for obvious reasons.
#5 - Embroidery Designs
If your purchase includes a design embroidery you may select a
design from any of our embroidered items and have that design embroidered on
your item. Color changes are easy,
please make sure you are clear about the changes you want to make and it is a
good idea to include your phone number in case we need to call you for further
#6 - Shipping time
Please be patient when waiting for your order. Our Prices are
very competitive and therefore we get a lot of orders. Most of our items about
99% are made to order - this takes time.
1st - your order information needs to be printed
& clarified ( checked to make sure we have all of the information needed
ie... size, embroidery information, thread color, etc...,
2nd - your order goes to the design department
where your design is made (even names are done this way).
3rd - your order goes to the embroidery department.
your order goes to the sewing dept. for final touches, like bows ribbon,
5th - your order
goes to shipping where it is packaged and shipped.
Please know that a typical order ships in 10 business days -
that's 2 standard weeks * before your item will ship -
PLEASE DO NOT
PURCHASE FROM HANCOCK'S EMBROIDERY IF YOU ARE NOT ABLE TO WAIT FOR YOUR ITEM - PLEASE DO NOT MAKE UP YOUR OWN DELIVERY
DATE AND EXPECT THAT WE CAN DELIVER YOUR ITEM BY THAT DATE. PLEASE
ALSO REMEMBER THAT WE HAVE NO CONTROL OVER USPS - WE ARE AT THEIR MERCY JUST
LIKE EVERYONE ELSE -
please be fair and remember this when leaving feedback. We ship our items the least expensive way
possible to keep shipping charges down for you, our customer. We do not charge
*We do offer a "rush order
service" providing there is room in the schedule. The cost is
(10.00 per item to move your item/items to the front of the production
schedule - design dept., embroidery run, final touches & shipping).
If you are interested in having the rush fee added to your order
please let us know before placing your order or paying
for your item - we will let you know if rush deliveries are available.
Expedited shipping is also available for your order - please request priority shipping before
you pay for your item and we will add the option to your invoice.
#7 - Combined shipping is
available for all orders.
International orders are shipped to Canada & Australia only International combined shipping is available
per order and order weight.
International orders will be given options to ship the most
cost affordable way possible.
Please be patient during transit.
If you choose to have your item shipped using a faster method those
options are available as well.
Quality personalized items are worth the wait. Every item we
personalize is important to us. Every customer is important to us.
Embroidered items are considered to be custom orders and, as such, are not
returnable unless the mistake is due to an error made by HANCOCK'S EMBROIDERY.
Please double-check size and color choices before you order.