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RETURNS We know how difficult it is sometimes making a purchasing decision without actually touching and seeing the product in the flesh and how frustrating it is to receive items that are not suitable for the intended purpose, therefore for this reason, we’ve come up with our hassle free returns policy. Our hassle free returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, complete with all packaging and we will issue a full refund for the price you paid for the item. Please note, that we will not cover the cost of posting items back to us, unless we have agreed to do so in advance. For all returns, we strongly recommend using royal mail recorded delivery, as we cannot be responsible for items you return to us, that do not arrive. Exchanging Items If you want to exchange an item, for example for a different size, you will need to follow our returns procedure, sending the incorrect item back to us. When we receive the returned item, we will dispatch the new item to you. Please remember that we are only able to exchange items within 14 days of the date you received them. Items you return to us for exchange must be in their original condition. We strive to offer the best service anywhere. But, very occasionally, things will go wrong. If you receive an item that’s damaged, or defective, you can return it to us, free of charge, for a replacement or full refund. If you elect to receive a replacement item, we will pay the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge. PERSONALISED GOODS Please note that we are unable to offer a returns or exchange service on any personalised, made to order goods. We can only accept returns if the items are faulty where a full refund or replacement will be given. This returns policy does not affect your statutory rights.