Store pick-up is available; please allow 24hrs for us to process your order.
INTERNATIONAL CUSTOMERS: We will always give you the best shipping rate possible, however we are unable to list a lower price on the customs form or mark as gift. Postal Regulations/law require us to list the exact value/contents on the customs form. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding.
Your satisfaction is very important to us. If you are not happy with any part of your order, you may return or exchange the unused product(s) within 30 days of the ship date. If you purchase the order for Christmas or Birthday or some other special event and you exceed the 30 days we will extend our return policy to protect you, just send us an email or give us a call to start the process.
All returned products must be in a new, unused condition (no pet hair, odors, signs of wear, etc.) with all tags in place. Once we receive a return, a full refund (excluding shipping and handling charges) will be issued back to the purchasing credit card or Pay Pal account. If you are returning because of our mistake or a defective product we will refund all shipping costs. Your credit card company may require up to an additional 5-7 days to post the credit to your account. You may repackage the item(s) in the original packaging and return the package along with a note explaining what you would like us to do (refund/exchange), your order number, and any special instructions.
Pacific Wave Surf Shop is a family owned business that opened in 1993 on Pacific Avenue, in the heart of downtown Santa Cruz. The shop owner grew up helping with the family surf shop on the wharf, Nolands, which opened in 1961. In 1993 after the Loma Prieta earthquake changed much of downtown, Pacific Wave was able to move into the empty and damaged old historical building that was once the county bank in 1895. Inspired by the home town surf shop, but also by the ever growing surf and skate culture that embodies Santa Cruz, Pacific Wave has taken the local surf shop mentality to a whole new level.
Pacific Wave carries every Santa Cruz, Nor Cal, Independent and Creature product - more than any other shop in the world. The shop also carries more Volcom product than any other single shop on the west coast, and because we're so tight with Volcom we often do exclusives that you won't find anywhere else. To keep going, Hurley and others help us host our annual local "Spring Fling" surf competition that gets bigger and more bangin' every year! We take major pride in representing smaller, local brands as well. On top of it all, as we grow we are able to give more and more back to the surf, skate and environmental communities we support. A huge thanks to all our favorite brands that keep inspiring us to share the sickest goods with you, our biggest inspiration. Keep shredding in style!
Santa Cruz is undoubtedly a special place to live, work and play. When the waves are low, the pavement calls. Feeling the ocean breeze while grinding rails at the skate parks is nothing to complain about. So we aren't complaining. In fact, we recommend you come visit! Then, when it's snowing in the mountains, you only have a 3+ hour drive from here for powder pushing! Where we live represents who we are and what we love to do- It's a passion to share the love with you! We treat our customers like our friends and family, and our number one goal is for you to be stoked every time you shop with us or come by the shop. We are committed to keeping our local vibe fresh and fully taking care of our customers. So if you want to buy from the source, from people who love these products, then welcome to Pacific Wave Surf Shop!