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The employees at the Decoration Warehouse are commited to providing you great service in order to earn your 5 star ebay ratings.

ITEM AS DESCRIBED:
We manage thousands of items and try our best to provide accurate descriptions about our products. If you have any questions about a product description, please email or call us before you make your purchase. We appreciate your questions as they help us to improve our descriptions.

COMMUNICATION:
** When your order ships, every customer is sent an automated shipping confirmation email. If you cannot find this automated email, it is likely hiding in your spam or junk mail files. You may also not receive the emails if your mailbox is full or your email address is inaccurate.
** Our systems also communicate back to your ebay buyers page and updates your purchase with shipping information and tracking numbers.
** In addition, we strive to answer your emails as quickly as possible. Please send ALL communication via the ebay email system. (Do not include notes with paypal payments or invoice requests - they cannot be read by our automated systems)
** Finally, since we are a normal business operation, we have a staff of customer service employees ready to answer your phone calls on Monday thru Friday between 9am and 5pm Mountain Standard time.

SHIPPING TIME:
** The ebay rating system measures the amount of time that our company takes to ship your order. We are proud to say that our shipping time is excellent. Our warehouse ships orders Monday thru Friday. Your order normally ships within one business day upon receiving your cleared payment.
** Please remember that UPS and USPS delivery times are out of our control and are not a part of the ebay seller rating system. Also, please remember that it is normal that UPS takes five business days to ship cross country. Delivery signature is required on all orders over $250.

SHIPPING AND HANDLING for International Customers:
** We offer fair and reasonable shipping and handling charges. We ship all international orders via the US Postal Service. All of our listings clearly show the shipping costs and USPS shipping options before you make your purchase.
** Please review all of your shipping options and costs by clicking the "Shipping and Payments" tab located below the picture.
** Federal law requires us to put merchandise values on all merchandise being shipped internationally.
** International customers are responsible for any and all import duties, taxes, customs fees, and brokerage fees.
** First class international shipping will typically take 15 to 45 business days for delivery.

COMBINED SHIPPING for International Customers:
** International buyers MUST use the ebay shopping cart for checkout if you want to combine multiple items into one shipment. At this time, you must use the ebay.com website to combine your items into one shipment. When making a purchase, click the ADD TO CART button (do not use the Buy it Now button). Once you have all of your items in the ebay shopping cart, you will be able to make one combined payment for all of our items.

HANDCRAFTED ARTICLES:
** Many of our items are handcrafted items. Since each item is unique in its own way, the item you receive may vary slightly from the picture that is shown.

RETURNS:
** Restocking charges will apply. For complete return details, please click the "read details" link in the return information section that is located just to the right of the picture above.