• Top Notch Art Supply is a true brick & mortar professional art supply store located in Pittsburgh, Pennsylvania. We stock over 10,000 items and service professional artists, students, colleges, and schools.
• We are an authorized dealer for all product lines that we sell and all of our products are brand new.
• We are available Monday-Friday from 10:00am to 7:00pm Eastern Time @ 412-683-4444 to answer your questions, if you have questions about products we ask that you call.
• Due to volume of ebay messages we receive daily, it may take up to 1 full business day before we are able to response to your message. Messages sent on weekends or holidays may require up to two additional business days for a response.
• Most orders are shipped within One to Two days of receipt of payment. If you wish to change an order it is best to call our customer service department immediately. We are not responsible for orders being processed and shipped even though the changes were requested via email.
• Orders received over holidays may require additional shipping time.
• Most items we sell are in stock and ready for immediate shipment however because we are pulling stock from our brick and mortar store stock quantity changes before items quantities can be updated on ebay.
• Some items may sell out very quickly and become unavailable for shipment before we can close our listings. In these cases you will be contacted and issued a FULL refund.
• In some cases manufacturer drop ships are required.
• Multi-item purchases do qualify for combined shipping. For quotes on shipping cost please email us through ebay, include quantity and zip code.
• DOMESTIC: We ship via US Postal Service and Fed Ex Ground. We reserve the right to select best option, lightweight items such as (markers, pencils, erasers) ship via USPS. Please provide address that works for both shippers.
• Verify your shipping address is valid in Pay Pal prior to ordering. We are not responsible for problems with orders that ship to the supplied Pay Pal address. Due to us using multiple carriers for our shipping it is best to always provide us with a physical mailing address. Fed Ex cannot deliver to P.O. Boxes.
• Tracking information will be emailed once your items ships. Be sure the provided email address is correct PRIOR to ordering.
• HAZARDOUS MATERIAL SHIPPING POLICY: USPS Parcel Post or Fed Ex Ground is used within the lower 48 US States and Canada. Aerosol cans cannot be shipped by AIR. Flammable items cannot be shipped to APO's. Shipping to Alaska, Hawaii and Puerto Rico will be delivered via Fed Ex Economy and incur additional charges.
• INTERNATIONAL CUSTOMERS: To hold shipping cost down we will ship via United States Postal Service (USPS)1st Class International, there is not tracking information. Packages can be held in Customs for up to 6 weeks, we can not control this and we can not refund items stuck in customs, or lost by the post office. If you want to have tracking on an International Shipment please select Priority Mail International for your shipment. Shipping hazardous materials to some INTERNATIONAL countries will incur additional shipping charges. You will be contacted outside ebay to pay these charges.
• If for any reason you are not satisfied with your order, please contact us prior to leaving your feedback. We will do everything possible to make sure you are Satisfied with your purchase.
• PAYPAL: our preferred payment method. Your payment confirmation will reach us in the shortest time and enable us to process your item in usually 1-2 business days.
• If you are having payment issues, you need to contact PayPal. We do not have any way to help you with processing your PayPal payments. We do not control PayPal transactions. This is a separate entity and controlled by Ebay.
• VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS: We can accept credit cards by calling our customer service department at 412-683-4444. Credit Card address must match the shipping address.
• We are required to collect Pennsylvania Sales Tax (6.00%) and if you live in Allegheny County in Pennsylvania you will be charged an additional 1% Allegheny County Tax.
• INTERNATIONAL CUSTOMERS: You are responsible for any CUSTOMS (Duties, Taxes, VAT) fees within your country.
• 100% Satisfaction Guaranteed. If you are not satisfied with your purchase from Top Notch Art Supply, return it to us within 14 days of receipt of your order for a full refund (less original shipping charges)
• To return an item, YOU MUST CONTACT US for a RA number (Returned Authorization). Call us at 412-683-4444 or message us through eBay to obtain this number before shipping your item back. Returns without this number will not be processed. Send back your return with a copy of the original order. Returned items must be in original (new) condition, with all packing materials and packaging. Customers are responsible for all return shipping costs. Once the item is received and processed at our store we will issue a refund for the merchandise amount. Please allow up to 2 weeks for your return to be processed once it is received in our store.
• Specific Product Return Exceptions: DVD's are non returnable. If defective or damaged they will only be replaced. Flammable or Hazardous Paint items: We must have picture documentation of damage sent or emailed to us on all paint related items in order to authorize a RA number.