XBOX 360 ChatPad Messenger Kit Keyboard+Headset Black

Returns Policy: 1. You will have to contact us prior to making a return to receive a Return Authorization Number (RMA) 2. We will not accept packages without an RMA number. 3. You must contact us within 30 days of the delivery date. 4. No returns or exchanges will be accepted after 30 days. 5. Product exchanges can be accepted for defective items, the same exact item only. 6. Product returns for non-defective items will incur a 20% re-stocking fee, deducted from the refund amount. We charge this 20% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. 7. We are not responsible for product defects, because we do not manufacture the products we sell. 8. We offer RMA replacement without any restocking fee to customers who have received a defective product. 9. We will pay for shipping "Back to the customer" for exchange of defective items 10. Buyer is responsible for all return/exchange freight charges. 11. All packages being shipped to us must have a valid tracking number that is with a major courier such as UPS,FEDEX, or USPS. 12. RMA numbers are valid for only 10 business days. Packages must be received by us within 10 business days after 13. Please reply back to us with the tracking number of the return. 14. Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled. 15. RMA processing time is 5-8 business days once the package has been received. Return Address: VGrush Returns ( *INSERT RMA NUMBER* ) 18375 Ventura Blvd #323 Tarzana CA 91356 Note: Video Games - there are absolutely no returns on any video games, accessories and consoles once the item has been used or the factory seal has been broken. Due to the nature of supply and demand in the video game market, we do not honor any sort of price protection what so ever.