What is Feedback and how should I use it? Feedback is how Buyers and Sellers build their online reputation. It is the heart of eBay and we strongly urge your participation. We encourage you to leave us a positive feedback and a friendly 5 STAR DSR (Detailed Seller Rating). We will be happy to reciprocate. Please remember that eBay now treats Neutral and Negative (Non-Positive) feedbacks the same. Please contact us before leaving Neutral or Negative Feedback.
What is a DSR and how should I use it? DSR is an acronym for Detailed Seller Rating. Ebay's system now allows Buyers to rate Seller performance in greater detail. Buyers may rate Sellers by selecting 1-5 Stars in each of 4 categories when leaving feedback. Please leave us a 5 star rating in each category. We appreciate it!
Item as described
How many Stars should I choose? Why should I choose 5 Stars? We encourage you to select 5 Stars in each category. We are committed to providing you 5 Star service. While it would seem that 3 stars is average, and 4 stars is above average, why do we ask for 5 stars? DSRs are calculated mathematically. 3 of 5 Stars is 60%, not average but failing. 4 of 5 Stars is 80%, also a failing rate on eBay. Even 19 of 20 possible Stars is only 95%. We are maintaining a 98+ rating and we need your support. Please leave us a 5 star rating in each category.
What should I do if there is an issue with my transaction or I do not feel the Seller merits a Positive Feedback or 5 STAR rating? Please contact us immediately and reserve your feedback until we have had the opportunity to assist you. We will be happy to help, and want you to be happy with your purchase. We will do our very best to resolve any issue and earn your positive feedback and a 5 star rating.
What issues may affect my transaction? We work very hard to ensure a successful and pleasant experience for our customers, however a very small percentage of the time the transaction may be disrupted. Buyers, Sellers, and the Shipping Carriers we all depend on sometimes make mistakes. Ebay and PayPal sometimes suffer system errors which can disrupt a transaction.
Buyers may misinterpret the listing or not read it completely, mistakenly order the wrong item, or wrong quantity, provide an outdated address, or fail to complete checkout or payment. The most common error is outdated eBay or PayPal addresses. Please verify your confirmed address before completing payment for a purchase.
Carriers may not deliver in a timely fashion. They may deliver to the wrong address, damage the package in transit, or lose the package completely. The second most common error is a delivery failure, Mis-delivery, Damage or Loss.
Products may require setup, configuration or installation support. There may also be product defects (less than .005)
How can the Seller help me with these issues? We are very happy to have the opportunity to assist you with any of these issues. We cannot prevent mistakes by Buyers or Carriers, but we can help to to solve problems. We can correct mis-shipments and addresses. We can assist you to track your shipment, locate missing packages, or file claims for packages which are lost or damaged in transit. We can assist you with shipping discounts, combined invoices for multiple purchases, checkout or payment completion. Our technical staff will gladly help with setup and installation or configuration of your product, or provide diagnostic assistance to identify defects. We are also proud to provide a 1 year warranty on all our products and assistance with warranty returns.
Important Things to Remember : Feedback and DSRs are a way to communicate your level of satisfaction with a Seller. Please remember that failures by Carriers, fuel costs, surcharges and shipping rates are controlled by the Carrier, not the Seller. Feedback and DSRs are not the appropriate forum to rate Carrier performance. Neutral or Negative Feedback or low DSRs can damage a Seller, but will not affect the Carrier in anyway. Please rate us on our performance, not the performance of the Carrier.
Thank you for your participation !