2 min article

Managing your contact information

If you change your address or phone number, or set up a new email address, make sure to update your contact details so your eBay account information remains correct.

How to change your registered email address

Your registered email address is where we'll send you notifications on all of your account activity, so it's important to keep it up to date.

If you need to change your registered email address, select the button below or follow these instructions:

  1. Go to Account and select Personal information.
  2. Go to the Email and Contact Information section.
  3. Select Edit beside Registered email address, then enter your new email address.
  4. Enter the verification code and select Continue.
  5. Check your inbox for an email from us. Follow the instructions to verify your new address.
Change your email address

If you can't find the confirmation email, check that you entered your new email address correctly. Also try checking your spam folder.

How to change your address or phone number

To change your phone number or primary address, select the button below or follow these instructions:

  1. Go to Account and select Personal information.
  2. In the Email and Contact Information section, select Edit next to Registered name and address.
  3. Next to Registration address, select Change.
    • Enter your new address and select Change registration information. Your address should be your physical address, not a PO Box number. Review your changes and select Submit
    • To make changes to your phone number, select Change your Primary telephone. Enter your new number and select Confirm
Change your contact information

How to share your phone number

If you're a seller, you can make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. You’ll need to opt in before you can share your number though. Here’s how:

  1. Go to Account and select Manage communications with buyers.
  2. Find Share your phone number. If Yes is showing, you're opted in and buyers can see your phone number. Go to step 3 to choose whether you want to show your phone number before and/or after a buyer has bought from you. If No is showing and you want to opt in, select Edit.
  3. On the Manage your buyers' questions page, select Share your phone number. You can choose to show your number before and after a purchase, or only after a purchase.
  4. Select Submit. You're now opted in and buyers can access your phone number.

When you're opted in, buyers can find your phone number in 3 places on eBay:

  • If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number.
  • If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page.
  • If your buyer responds to an email you sent them, they see an option to view your phone number at the bottom of the page.

Requesting your personal data

You can request a copy of the data we hold about you at any time through your eBay account. It'll usually take a few days for the report to be available to download after you submit your request - opens in new window or tab.

To submit a request from your eBay account:

  1. In My eBay, go to Account and select Personal information - opens in new window or tab.
  2. Under Your eBay Data, click Edit.
  3. Follow the instructions to request your personal information.

If you don't have an eBay account, you can submit a request for a copy of your data. eBay is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you have made. Before fulfilling your data request, we'll ask you for proof of identity (POI) and proof of address (POA) to ensure that we are only releasing personal information to authorized parties.

The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information), and will be processed and stored in accordance with our User Privacy Notice.

Keep your contact information, including registered email address, phone number, and address, up to date so we can get in touch if we've got important information for you.

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