2 min article

Tips for keeping your eBay account secure

The safety of your personal data is our top priority, so we take a number of measures to protect your account. There are also some simple steps you can take to make your account more secure.

Here are some things you can do to help protect your eBay account and keep your personal data safe.

Change your password regularly

To keep your account secure, we recommend regularly updating your password. Choose a strong password that’s difficult for others to guess.

Follow these tips for creating a strong new password:

  • Avoid using personal details such as your name, birth date, or user ID
  • Consider using a phrase (for example, a song lyric or book title)
  • Use numbers and special characters
  • Don’t use the same password that you use on other accounts

If you think your eBay account was compromised or hacked, you should change the passwords for both your eBay account and personal email account. Your email password should be different from your eBay password.

To find out more, read our article on changing your password.

Add 2 step verification

To add an extra layer of security to your eBay account, we strongly recommend you enable 2 step verification. Once you’ve enabled 2 step verification, only you can access your account, even if someone else has obtained your password.

Once you’ve switched on 2 step verification, each time you sign in to your account you’ll be able to confirm your identity via an eBay app push notification or by entering a code we send you via SMS.

Here’s how to set up 2 step verification on the eBay app:

  1. Download the latest version of the eBay app.
  2. Sign in to your account.
  3. Go to My eBay and tap Settings.
  4. Go to Sign in and security and then choose 2 Step Verification.
  5. Tap Turn on beside Use the eBay app.

Here’s how to set up 2 step verification by SMS:

  1. Sign in to your eBay account.
  2. Go to your name in the top left-hand corner and choose Account settings from the dropdown menu.
  3. Select Sign in and security.
  4. Select Edit next to 2 Step Verification.
  5. Select Use text next to Text messages on mobile.
  6. Follow the on-screen prompts to add your mobile number.

If you change your mind and want to switch 2 step verification off—or you’d like to change from SMS to app notifications or vice versa—simply follow the steps above to turn off the function. We’ll also send you an email to let you know when you’ve switched 2 step verification on or off.

Update your contact details

It’s important to keep your contact information up to date so we can reach you with updates about your account.

If you change your address or phone number, or set up a new email address, please update your contact details as soon as possible so your account information remains correct.

Read our article on changing your contact details for more information.

Watch out for spoof or phishing emails

Spoof or phishing emails are emails that claim to be from eBay and are sent with the intent of accessing your passwords and other sensitive information. If you receive a suspicious email claiming to be from eBay, you should immediately forward the message to us at spoof@ebay.com. Don’t click any links in the email or open any attachments. We’ll let you know that we received your email, and we will investigate.

Find out how to spot suspicious emails in our article on recognizing spoof emails.

Report any strange activity on your account

It’s a good idea to check My eBay and your preferences regularly to make sure no one has accessed your account or made changes without your permission. Check your active bids and listings in My eBay to make sure they’re yours. If anything has changed without your authorization, contact us right away.

We'll notify you by email if a new device is used to sign in to your account that hasn't been used to access your account before. If you don't recognize the login details, contact us to let us know. You should also change your password.

If you think someone is trying to take over your account, we may place a temporary hold on your account until we can safely return control of it to you. We can also help you remove any unauthorized bids or listings.

Signs that your account has been taken over include seeing listings or bids that you didn’t make or noticing that your password was changed without your knowledge. For more information, read our article on getting help with a hacked account.

Keep your account secure by changing your password regularly, updating your contact information, and watching out for spoof emails.

Was this article helpful for you?

Related help topics