2 min article

How buyers can cancel an order

To cancel an order – whether it's a Buy It Now purchase or you've won an auction – you'll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request.

If you need to cancel an order, let the seller know as quickly as possible. If the seller has already shipped your order, they won't be able to cancel it.

Cancel an order

Tip
Keep in mind that if your purchase contains more than one item, the entire order will need to be cancelled – you can't cancel individual items.

Cancel an order you made within the last hour

If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven't sent it yet. Here's how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. Select the More actions dropdown menu and select Cancel this order.
  3. Select Submit.

We'll send your request to the seller and ask them to accept or decline the cancellation. If the seller accepts, we'll then send a confirmation of cancellation to both your registered email address and your eBay Messages - opens in new window or tab.

Cancel an order you made more than an hour ago

If it's been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here's how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. Select the More actions dropdown menu and select Contact seller.
  3. Choose Request to cancel this order, then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

Tip
You won't be able to cancel an order if you've already reported that the item didn't arrive or if you've requested a return.

Accepting or declining your cancellation request

The seller can either accept or decline your cancellation request.

If the seller agrees to cancel the order, your refund will be processed automatically if you used eBay checkout to pay for the item. It may take 3 to 5 business days for the refund to be credited to your original payment method.

If you used another payment method, the order will be cancelled automatically, but the seller will have to manually issue your refund.

If the seller declines your cancellation request, or if they've already shipped your item, you'll need to wait until you receive the item and then start a return request.

Paying for your item

Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. If you don't pay for your item within 4 calendar days, the seller may cancel the order and you won't receive the item.

If you have excessive cancelled orders because you didn't pay for the items, we may limit or end your ability to buy on eBay. Learn more about our Abusive buyer policy.

If you change your mind or use the wrong shipping address, contact the seller within an hour of your purchase. If the seller hasn't shipped your item yet, you can request that the seller cancels your order. If it's been longer than that, or the seller has already sent the item, you'll need to contact the seller.

Was this article helpful for you?

Related help topics