Every time you buy something on eBay, you have the opportunity to leave positive, neutral or negative feedback about your transaction. You can also rate the seller's performance on things like communication and shipping costs.
Sometimes, if you leave neutral or negative feedback, your seller might dispute it. You can find out why in our guides below, as well as learning about how to view and change your feedback. You'll also find information on our rules about using feedback constructively and fairly.Handling feedback disputes with sellers
If something didn't go as smoothly as expected with a transaction, you may choose to leave a negative rating or comment for a seller. However, if the seller doesn't believe the feedback was fair, they have the option of disputing it.Viewing and changing feedback left for sellers
You can find all the feedback you've left for sellers in your Feedback profile. From there you can also follow up, make changes, or add comments to feedback you've already left. We’ll also explain how to respond to a revision request you've received from a seller.Feedback policies
While feedback is intended as an open forum, we have guidelines and policies in place to ensure it's used constructively and fairly.
Frequently Asked Questions
After you make a purchase, we'll remind you via email to leave feedback for your seller.
You can also leave feedback through your purchase history. If you haven't already, you'll see the option to leave feedback.
You can then:
- Select an overall feedback rating – positive, neutral, or negative
- Rate aspects of the transaction – including whether the item arrived on time, the accuracy of the item description, shipping costs, and the seller's communication
- Write a comment about your experience
By leaving feedback for a seller, you're telling them what you think. Equally important, you're letting other buyers know about your experience. Your feedback combines with others' to build a rich base of knowledge to help to find the best sellers every time you shop.
When you look at a listing, you'll find the seller's positive feedback score beneath their username, listed as a percentage. For example, if a seller has a score of 99.5%, it means that 99.5% of buyers left positive feedback about their experience with that seller.
For every transaction, buyers and sellers can choose to rate each other by leaving feedback. After each transaction, you can leave a positive, negative, or a neutral rating, plus a short comment to rate your experience with the seller.
We use these ratings to determine feedback scores. In most cases, members receive:
- +1 point for each positive rating
- No points for each neutral rating
- -1 point for each negative rating
You should leave feedback for each sale. As for your own feedback score, keep in mind that we calculate this differently depending on whether the sales occurred in the same week. For feedback purposes, we define a week as Monday through Sunday, Pacific Time.
If the sales occurred in different weeks each rating can affect a feedback score by 1 point. A positive rating raises a feedback score by 1 point. A negative rating lowers a seller's feedback score by 1 point.
If the sales occurred in the same week we raise your feedback score by a total of 1 point, regardless of the number of positive ratings you received from the seller within the week.
Negative feedback becomes a permanent part of a seller's record, and can harm their reputation and their business. If possible, you should try to resolve any issues you have with a seller before you leave negative feedback.
If you decide to leave negative feedback, make sure it's fair, factual, and relates specifically to your transaction with the seller. Remember, feedback is about your experience with the seller – it's not a review of the product you bought.
Sellers often respond to negative feedback and may get in touch with you to try to resolve the issue.
In some situations, we may remove or adjust feedback for transaction defects. Learn more about our Defect removal policy.
Additionally, if we suspend a member, we'll remove any neutral or negative feedback they left for others. We'll also remove feedback from a buyer if they fail to pay for an item.
Only registered eBay members can leave feedback.