To help protect our members, we have rules to make sure feedback can't be misused.
What is the policy?
Any misuse of feedback is not allowed. Feedback comments should be consistent with the rating given to describe the overall experience. Positive feedback should accompany a positive transaction rating, and negative feedback should accompany a negative transaction rating. For example:
- Sellers must not leave buyers a negative comment with a positive transaction rating
- Buyers must not leave sellers a negative comment with a positive transaction rating unless they contacted the seller beforehand and the seller was not able to resolve the buyer’s concern
Follow-up or reply comments must also match the overall rating and can't be used to change a rating.
Feedback content should only be related to the transaction. We don't allow:
- Expressing opinions on any political, religious, or social issues
- Any links, URLS, or other content encouraging sales outside of eBay
- Any implied or explicit threats or intimidation
- The publishing of any personally identifiable information
- Any inappropriate or offensive content
- Any infringement of third-party rights
- Any references to investigations
Any pictures left in feedback must accurately represent the item purchased and must follow our policies, including the Offensive materials policy, the Adult items policy, and the Illegal explicit content policy.
Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.
Why does eBay have this policy?
This policy helps protect both buyers and sellers, and the integrity of the eBay feedback system.