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Product safety policy

To keep buyers safe, we partner with global safety agencies to remove unsafe or non-compliant items from our marketplace.

We don’t allow items that could harm buyers or pose health or safety risks. That includes items that are banned, recalled, or don't meet safety regulations.

What is the policy?

The following types of items are not allowed:

  • Items that have been recalled by a manufacturer or government agency
  • Items that are prohibited by law or regulation
  • Products identified by authorities as health or safety hazards
  • Products missing required UL marking - opens in new window or tab
  • Balloon blowing kits
  • Relighting candles
  • Certain baby products that present a safety risk
    • Feeding and protective gear: Baby backpacks or helmets marketed to protect against bumps or falls, baby self-feeding devices
    • Health claims: Products marketed to prevent or reduce Sudden Infant Death Syndrome (SIDS)
    • Sleep and bedding: Infant inclined sleepers, crib bumpers, baby sleeping bags that can cover a baby’s head, baby weighted blankets, swaddles, and sleep sacks
    • Support and positioning: Baby loungers, pillows marketed for sleeping, patting pillows, sleep positioners and nests, anti-roll products

Check official recall sources

For current recall and safety alerts, visit: 

Make sure your listings meet all safety rules in every country where you ship. If an item is reported as recalled or unsafe, we'll remove it from the affected site and may remove it from all eBay sites to protect buyers.

Some products can be listed if they meet specific safety standards. Always check the relevant regulations before listing.

Baby and child products

Batteries

  • 18650 batteries: Must be pre-installed in a product. 18650 batteries can’t be sold separately because they can be hazardous during handling, transport, storage, or charging
  • Button batteries: If a product’s button battery is easily reachable, the product is unsafe and not allowed. Button batteries can be swallowed and cause severe injury or death

Micromobility devices

Micromobility devices include hoverboards, e-bikes, e-scooters, e-skateboards, electric roller skates, electric pocket bikes, electric unicycles, and other similar devices designed for one rider.

All micromobility devices require valid certification - opens in new window or tab. During listing, select an approved product that already has the needed certification or upload documentation showing compliance from a recognized testing lab or the manufacturer.

  • New micromobility devices (other than e-bikes): Must be certified to meet UL 2272 safety standards. Eligible sellers can list refurbished micromobility devices with new batteries. Used micromobility devices aren’t allowed
  • New e-bikes: Must be certified to meet UL 2849 safety standards. Eligible sellers can list refurbished e-bikes with new batteries. Used e-bikes aren’t allowed
  • New batteries that are sold separately for micromobility devices: Must be certified to meet UL 2271 safety standards. Used or refurbished batteries for micromobility devices aren’t allowed
  • New battery chargers for micromobility devices: Must be designed for the type of micromobility device they are intended to charge and meet UL standards (1012, 1310, 60950-1, or 62368-1). Battery chargers can't be marketed as “universal” or suitable with multiple types of micromobility devices. Used or refurbished battery chargers for micromobility devices aren’t allowed

Other consumer safety items

  • Laser pointers: Must be 5mW or less and classified as 1M, 1C, 2/II, 2M/IIM, 3A/IIIA, 3B/IIIB, or 3R/IIIR. Military, tactical, or “high powered” lasers aren’t allowed
  • Smoke and carbon monoxide detectors: Only approved brands and safe models are allowed. Unbranded and unsafe brands aren’t allowed

Additional information

Before listing, check the manufacturer's website and official recall sites for recall notices and make sure your product meets mandatory applicable safety standards. You should also provide clear safety information (labels, warnings, descriptions) in your item description.

If your product is unsafe, you must take steps to recall it and report the recall to Health Canada - opens in new window or tab.

Manufacturers and retailers can report recall information to recalls@ebay.com with details about the recalled product.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Why does eBay have this policy?

This policy helps sellers follow safety rules and helps buyers stay safe.

Helpful links

Tip
Visit Seller Help - opens in new window or tab to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

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