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3 min article

Printing and canceling shipping labels

You can save time and money by printing shipping labels for your sold items on eBay.

When you print a shipping label on eBay, our negotiated rates let you save money relative to what you would pay at the post office or to a carrier for most services, and you could save time by not having to stand in line. The cost of the label is then charged to your processing funds, PayPal account, or one-time payment method.

Here are a few more benefits of using our labels:

  • You don't need a special printer or adhesive labels-just print your label on normal printer paper and tape it to the package.
  • It's easy to add services such as Signature on Delivery.
  • Your parcel's tracking information is uploaded automatically.
  • You can add the order number or other custom text to your label.

You can print Canada Post and FedEx shipping labels from Orders in My eBay - opens in new window or tab, or Seller Hub - opens in new window or tab:

  • Canada Post and FedEx shipping label charges will be deducted from your processing funds.

When you print a shipping label, you have the option to select your payment method. Once you select processing funds, it will stay that way until you decide to change it.

Tip
To protect yourself against claims, ship your item with a tracked service. If you use an untracked service, and your buyer files a claim that they have not received the item, you’d be responsible to refund the buyer.

How to create and print a shipping label

It's quick and easy to create and print shipping labels.

How to print a shipping label through My eBay

  1. Go to My eBay and then Orders - opens in new window or tab.
  2. Beside the item you want to ship, select Print shipping label. You will see the eBay Labels page.
  3. Double check that both your address and the buyer's are correct. To edit the Ship to or Ship from address, select Edit underneath the address.
  4. Enter the package details, such as type, weight, and dimensions.
  5. Choose your mailing date from the Ship on dropdown menu.
  6. Select your preferred shipping service, and choose any additional services you want to add such as insurance (fees may apply for these).
  7. Review your shipping costs, then select Purchase and print label and follow the steps shown to print your label.
  8. After printing your label, if you want to create and print a packing slip, select Open package slip.

How to print a shipping label through Seller Hub

  1. Go to the Orders - opens in new window or tab tab in Seller Hub.
  2. Beside the item you want to ship, select Print shipping label.
  3. Choose Print Shipping Label.
  4. Fill out the shipping label information, ensuring all addresses are correct.
  5. Select Purchase and print label.

How to print labels for multiple orders at once:

  1. From the Seller Hub Orders tab, check the boxes beside the orders you want to ship (two or more).
  2. Then, from the Shipping dropdown, select Print Shipping Labels or invoices.
  3. This will take you to the bulk shipping tool - opens in new window or tab where you can edit details of individual orders. For example, dispatch options, delivery addresses, shipping providers, and whether you want signature confirmation or ShipCover insurance.
  4. Select Review Purchase to see the total cost of the labels.
  5. Select Confirm and pay.
  6. Select Print Labels.

Shipping an order in multiple packages

When shipping an order in multiple packages, you can print a different label for each package.

Once you've printed the label for your first package, simply select Print another label for this order from the label confirmation page. You can then enter the weight and dimensions for the next package.

Each additional label you print will have its own tracking number and will be charged separately, based on the package weight and dimensions you entered.

QR code shipping labels

If you don't have a printer at home, you can choose the QR code option where available. You'll receive a QR code which you can save to your phone. You can then scan the code at a participating drop-off location to print the shipping label there. Here's how:

  1. Go to Orders in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab.
  2. Select Print shipping label. 
  3. Select a shipping service that says "Yes" under QR code. 
  4. Select QR code under Shipping label format. 
  5. Select Purchase shipping label.
  6. Choose if you would like to download QR code. You will also receive an email with the QR code for each label you purchase.
  7. Save the QR code on your device and bring it with your package to your nearest drop off location offering Print in store.
  8. Have the retail associate scan the QR code to print the shipping label and attach it to your package. Some self-service kiosks may also support label printing via QR code.

How to reprint a shipping label

You can reprint your shipping label at no extra cost within 7 days of purchasing it. Simply go to Manage shipping labels - opens in new window or tab and select Reprint.

How to cancel a shipping label

How long you have to cancel a shipping label depends on the shipping service you used.

  • Canada Post: You have 14 days to cancel a Canada Post shipping label that you printed on eBay. It can take up to 21 days for Canada Post to approve or reject the refund. If it's approved, you'll receive an email that you have been refunded.

Here's how to cancel a shipping label you printed on eBay:

  1. Go to Manage shipping labels - opens in new window or tab.
  2. Find the item you'd like to cancel the shipping label for, then from the Actions column, select More Actions, and then select Void.
  3. Choose your reason for canceling the label. If you want to, you can add a message for the buyer.
  4. Select Cancel shipping label.

How to print a packing slip and order details

A packing slip is a receipt summarizing the details of the sale. You can print one by choosing Print packing slip on the Manage shipping labels - opens in new window or tab page.

You can also print out the full order details for the item:

How to print order details through My eBay

  1. Go to My eBay and then Orders - opens in new window or tab.
  2. Select More Actions and then View order details.
  3. On the Order details page, select the printer version option, and print the page.

How to print order details through Seller Hub

  1. Go to the Orders - opens in new window or tab tab in Seller Hub.
  2. Select Manage all orders and then View order details.
  3. On the Order details page, select More actions, and Print packing slip and more.

Buying and printing a shipping label on eBay is quick and easy, and tracking is uploaded automatically.

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