Skip to main content

Suggested Articles

    We're sorry, we couldn't find any results that match your search. Please try again.
    To help you find what you’re looking for:
    • Try different search terms
    • Use more general search terms
    • Make sure all words are spelled correctly

    Browse Help Articles

      Go to Help home
      3 min article

      Printing and canceling shipping labels

      You can save time and money by printing shipping labels for your sold items on eBay.

      When you print a shipping label on eBay, our negotiated rates let you save money relative to what you would pay at the post office or to a carrier for most services, and you could save time by not having to stand in line. The cost of the label is then charged to your processing funds, PayPal account, or one-time payment method.

      Here are a few more benefits of using our labels:

      • You can print your label using your home printer or a label printer
      • It's easy to add services such as Signature on Delivery.
      • Your parcel's tracking information is uploaded automatically.
      • You can add the order number or other custom text to your label.
      • If you don’t have a printer at home, you may also have the option to generate a QR code to print the label at a participating drop-off location

      You can print Canada Post and FedEx shipping labels from Orders in My eBay - opens in new window or tab, or Seller Hub - opens in new window or tab:

      • Canada Post and FedEx shipping label charges will be deducted from your processing funds.

      When you print a shipping label, you have the option to select your payment method. Once you select processing funds, it will stay that way until you decide to change it.

      Tip
      To protect yourself against claims, ship your item with a tracked service. If you use an untracked service, and your buyer files a claim that they have not received the item, you’d be responsible to refund the buyer.

      How to create and print a shipping label

      It's quick and easy to create and print shipping labels.

      Create and print a shipping label through My eBay

      1. Go to My eBay and then Orders - opens in new window or tab.
      2. Beside the item you want to ship, select Print shipping label. You will see the eBay Labels page.
      3. Double check that both your address and the buyer's are correct. To edit the Ship to or Ship from address, select Edit underneath the address.
      4. Enter the package details, such as type, weight, and dimensions.
      5. Choose your mailing date from the Ship on dropdown menu.
      6. Select your preferred shipping service, and choose any additional services you want to add such as insurance (fees may apply for these).
      7. Review your shipping costs, then select Purchase and print label and follow the steps shown to print your label.
      8. After printing your label, if you want to create and print a packing slip, select Open package slip.

      Create and print a shipping label through Seller Hub

      1. Go to the Orders - opens in new window or tab tab in Seller Hub.
      2. Beside the item you want to ship, select Print shipping label.
      3. Choose Print Shipping Label.
      4. Fill out the shipping label information, ensuring all addresses are correct.
      5. Select Purchase and print label.

      How to print labels for multiple orders at once:

      1. From the Seller Hub Orders tab, check the boxes beside the orders you want to ship (two or more).
      2. Then, from the Shipping dropdown, select Print Shipping Labels or invoices.
      3. This will take you to the bulk shipping tool - opens in new window or tab where you can edit details of individual orders. For example, dispatch options, delivery addresses, shipping providers, and whether you want signature confirmation or ShipCover insurance.
      4. Select Review Purchase to see the total cost of the labels.
      5. Select Confirm and pay.
      6. Select Print Labels.

      Create and print combined shipping labels

      Create and print combined order labels for the same buyer

      If a buyer has purchased multiple items from you, here's how to create a combined shipping label:

      1. Go to Orders in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab.
      2. Select the "Buyer has X orders to ship" tag.
      3. Select the orders you want to include in the shipment, or check the box next to Select all.
        • For an eBay label, select Shipping, then Get Label to go to the bulk label purchase page. You can then select Combine orders per buyer.
        • If you have your own shipping label, select Shipping, then Add tracking.

      Create and print combined order labels for different buyers

      You can also print combined shipping labels for multiple buyers at the same time:

      1. Go to Orders in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab.
      2. Select Awaiting shipment from the Status dropdown.
        • If you have multiple pages of orders, select Sort by Buyer from the Filter dropdown.
        • Scroll to the Orders Per Page dropdown and select 200.
      3. To select all of the orders on the page, select the checkbox next to Actions.
      4. From the Shipping dropdown, select Get shipping label.
      5. Select Combine orders per buyer.

      You can combine up to 200 orders at a time. If you have more than 200 orders, you'll have to purchase shipping labels in batches.

      Shipping an order in multiple packages

      When shipping an order in multiple packages, you can print a different label for each package.

      Once you've printed the label for your first package, simply select Print another label for this order from the label confirmation page. You can then enter the weight and dimensions for the next package.

      Each additional label you print will have its own tracking number and will be charged separately, based on the package weight and dimensions you entered.

      QR code shipping labels

      If you don't have a printer at home, you can choose the QR code option where available. You'll receive a QR code which you can save to your phone. You can then scan the code at a participating drop-off location to print the shipping label there. Here's how:

      1. Go to Orders in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab.
      2. Select Print shipping label. 
      3. Select a shipping service that says "Yes" under QR code. 
      4. Select QR code under Shipping label format. 
      5. Select Purchase shipping label.
      6. Choose if you would like to download QR code. You will also receive an email with the QR code for each label you purchase.
      7. Save the QR code on your device and bring it with your package to your nearest drop off location offering Print in store.
      8. Have the retail associate scan the QR code to print the shipping label and attach it to your package. Some self-service kiosks may also support label printing via QR code.

      How to reprint a shipping label

      You can reprint your shipping label at no extra cost within 7 days of purchasing it. Simply go to Manage shipping labels - opens in new window or tab and select Reprint.

      You can also reprint your label from the Orders page in Seller Hub or My eBay:

      1. Go to Orders in My eBay - opens in new window or tab or Seller Hub - opens in new window or tab.
      2. Find the order and then select the More actions menu.
      3. Select Print packing slip and more to print the label directly.

      If the label was purchased as a single label, you can also find a PDF copy of the label attached to the email confirmation.

      How to cancel a shipping label

      How long you have to cancel a shipping label depends on the shipping service you used.

      • Canada Post: You have 14 days to cancel a Canada Post shipping label that you printed on eBay. It can take up to 21 days for Canada Post to approve or reject the refund. If it's approved, you'll receive an email that you have been refunded.

      Here's how to cancel a shipping label you printed on eBay:

      1. Go to Manage shipping labels - opens in new window or tab.
      2. Find the item you'd like to cancel the shipping label for, then from the Actions column, select More Actions, and then select Void.
      3. Choose your reason for canceling the label. If you want to, you can add a message for the buyer.
      4. Select Cancel shipping label.

      How to print packing slips and other shipping documents

      You can print a variety of shipping documents in My eBay and Seller Hub, including:

      • Order receipts - A receipt showing the full cost of what your buyer paid at checkout, including shipping
      • Packing slip - A detailed list of what's included in each order
      • Address labels - Personalize your packages by adding your return address on a label

      How to print a packing slip in My eBay

      1. Go to Orders - opens in new window or tab in My eBay.
      2. Find the order and then select View order details.
      3. Select Print packing slip.

      How to print a packing slip and more in Seller Hub

      To create packing slips for one order at a time:

      1. Go to Orders - opens in new window or tab in Seller Hub.
      2. Find the order and select the 3 dots next to the order.
      3. Select Print packing slip and more.

      To create packing slips and more for multiple orders at one time:

      1. Go to the Orders - opens in new window or tab tab in Seller Hub.
      2. Check the box next to each order, then select the Shipping button at the top.
      3. Select Print packing slip and more.

      You can also print a packing slip by choosing Print packing slip on the Manage shipping labels - opens in new window or tab page.

      Buying and printing a shipping label on eBay is quick and easy, and tracking is uploaded automatically.

      Was this article helpful for you?

      Related help topics

      See other articles in: