3 min article

International shipping for sellers

Selling internationally is a great way to grow your business, and it's easy to get started. Simply add international shipping and your listings will become available to millions of eBay buyers worldwide.

Tip
Before making your items available internationally, we recommend reading through our International trading policy.

How to add international shipping to listings

To add international shipping to your listing, select the countries you're open to shipping to and enter your international shipping service and costs. You can do this using the quick listing tool and the business tool.

The quick listing tool

To add international shipping using the quick listing tool:

  1. On the create a listing page, scroll down to the Shipping section.
  2. After specifying a domestic shipping service, you will see the option to “Add international shipping”. Click on this link.
  3. In the International shipping overlay, choose between shipping to the United States or Worldwide. 
  4. For either of these options, there are two types of services:
    • Charge actual cost: Shipping costs are automatically calculated based on the buyer's postal code and the dimensions and weight of the package.
    • Charge a fixed cost: You set the shipping cost. All buyers will be charged the same amount for shipping, specified by you, regardless of their location.
  5. Select your preferred shipping service.
 
The business tool

To add international shipping using the business tool:

Scroll down to the International shipping dropdown menu under Shipping details.

You can choose a flat rate (the shipping cost will be the same to all buyers), or a calculated rate (the cost will vary by the buyer's location).

Flat Rate:

  1. In the Ship to dropdown, you can select either Worldwide, or Choose custom location to specify the countries you'll ship to.
  2. Under Services, choose the carriers you want to offer. You can also use the shipping calculator to get estimates of how much shipping will cost through various services.
  3. In Cost, enter your shipping charge.
  4. Under Combined shipping discounts, you can tick the boxes to apply any flat rate or promotional shipping discount rules you've created.
  5. Enter your package type, dimensions and weight.
  6. Beside Exclude shipping locations, you can create an exclusion list of countries that you won't ship to.
  7. Enter your item's location.

Calculated rate:

  1. In the Ship to dropdown, you can select either Worldwide, or Choose custom location to specify the countries you'll ship to.
  2. Under Services, choose the carriers you want to offer. You can also use the shipping calculator to get estimates of how much shipping will cost through various shipping services.
  3. Under Additional ship to locations, select areas that you'll ship to – buyers will contact you for costs.
  4. Enter your handling cost.
  5. Enter your package type, dimensions and weight.
  6. Beside Exclude shipping locations, you can create an exclusion list of countries that you won't ship to.
  7. Enter your item's location.
 

We may ask you to sign an International Selling Agreement. This is an acknowledgment that your items are subject to the policies of other eBay sites that they appear on, including the eBay Money Back Guarantee.

Managed payments sellers

There are some differences in selling internationally for managed payments sellers.

If you offer international shipping to countries that support managed payments, your listing will be displayed to buyers on the local eBay sites. However, your listings on international eBay sites not currently supported for managed payments will be ended and applicable fees credited automatically.

You can also list items directly on some eBay sites outside of your registered location.

We will continue to expand the number of countries where managed payment sellers can offer international shipping or list directly on international sites.

Before we can process payouts for your international sales, be aware that you may need to provide additional verification information to comply with local regulations of the sites you’ve listed on. You may also need to comply with eBay listings policy for that location.

Customs

Government customs agencies is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first.

Your carrier will provide the applicable forms which you'll need to fill out for international shipments before you pay for a shipping label.

If you choose to send your item with Canada Post, you will be required to fill out a customs form as part of the shipping process. You can find more information on customs forms on the Canada Post website.

Who pays for customs

More info

Generally, buyers pay any additional costs associated with international purchases, such as duties, taxes, and customs clearance fees. To avoid any misunderstandings with your buyers, it's a good idea to state this clearly on your listings.

Here's a short paragraph you can use to do that:

"International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility."

"Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying."

It’s also worth remembering:

  • It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. If a buyer asks you to commit customs fraud, report it to us
  • To follow Canadian export regulations and prevent your package from being held for inspection, you must complete customs forms
  • Customs regulations vary by country and not all carriers ship to all locations
 

When creating your listing, add international shipping by selecting the countries you're open to shipping to, and an international shipping service.

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