Before making your items available internationally, we recommend reading through our International trading policy.
How to add international shipping to listings
To add international shipping to your listing, select the countries you're open to shipping to and enter your international shipping service and costs.
To add international shipping using the quick listing tool:
- On the create a listing page, scroll down to the Shipping section.
- After specifying a domestic shipping service, you will see the option to “Add international shipping”. Click on this link.
- In the International shipping overlay, choose between shipping to the United States or Worldwide.
- For either of these options, there are two types of services:
- Charge actual cost: Shipping costs are automatically calculated based on the buyer's postal code and the dimensions and weight of the package.
- Charge a fixed cost: You set the shipping cost. All buyers will be charged the same amount for shipping, specified by you, regardless of their location.
- Select your preferred shipping service.
- Go to the Shipping section.
- Select the three dot menu beside Shipping policy.
- Choose Edit policy or Create new policy.
- Under International shipping, choose either Flat (same cost to all buyers) or Calculated (Cost varies by location)
- Then choose Ship to locations, Services, Cost (Flat shipping only), Combined shipping discounts (optional) and Handling cost (Calculated shipping only)
- If you want to exclude international buyers in certain locations from purchasing your item, select Create exclusion list.
- Select Save and close.
We may ask you to sign an International Selling Agreement. This is an acknowledgment that your items are subject to the policies of other eBay sites that they appear on, including the eBay Money Back Guarantee - opens in new window or tab.
Before we can process payouts for your international sales, you may need to provide additional verification information for the sites you're listed on. You should also comply with eBay listings policy for each location
Government customs agencies is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first.
Your carrier will provide the applicable forms which you'll need to fill out for international shipments before you pay for a shipping label.
If you choose to send your item with Canada Post or FedEx, you will be required to fill out a customs form as part of the shipping process. You can find more information on customs forms on the Canada Post - opens in new window or tab and FedEx websites.
Who pays for customs
Generally, buyers pay any additional costs associated with international purchases, such as duties, taxes, and customs clearance fees. To avoid any misunderstandings with your buyers, it's a good idea to state this clearly on your listings.
Here's a short paragraph you can use to do that:
"International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility."
"Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying."
It’s also worth remembering:
- It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. If a buyer asks you to commit customs fraud, report it to us - opens in new window or tab
- To follow Canadian export regulations and prevent your package from being held for inspection, you must complete customs forms
- Customs regulations vary by country and not all carriers ship to all locations