Are you a buyer looking for more information? Read our article on buying with Authenticity Guarantee
What items are eligible for Authenticity Guarantee?
In Canada, Authenticity Guarantee is currently available for sneakers - opens in new window or tab and trading cards - opens in new window or tab. Check out each category for details on eligibility criteria, available shipping locations, FAQs, and terms and conditions.
Some purchases inspected under Authenticity Guarantee are considered final sale. Please read eBay Money Back Guarantee policy for details.
Authenticity Guarantee is not currently available to residents of Quebec.
Tip
Remember to choose the item condition that best matches the condition of your item. If the authenticator determines your item's condition doesn't match the item condition you provided in the listing, we'll refund the buyer and return the item to you.
How Authenticity Guarantee works
If your item is eligible for Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option.
Items included in the Authenticity Guarantee program display a blue checkmark. Buyers will see the checkmark in the search results page, the view item page, the checkout page and their Purchase history page.
When you make a sale, you have to send the item to the authenticator's address provided by eBay. Once the authenticator receives the item, the inspection is generally processed within 2 business days.
If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item won't be sent on to the buyer and they will receive their money back. Where an item is unable to be authenticated, you'll cooperate in removing it from marketplace circulation. If the item passes inspection, it will be sent to the buyer with fast and secure delivery.
Returns with Authenticity Guarantee
If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. For full details, read our eBay Money Back Guarantee policy.
When the authenticator receives the item, they'll verify that it's in the same condition as when it was sent to the buyer and that it has the original packaging and accessories. If it passes inspection, it'll be shipped back to you and we will give the buyer a full refund.
To learn more, see our detailed Authenticity Guarantee - opens in new window or tab pages for sellers: