Whether you want to make some extra cash, clear out some unwanted items from around the house, or even start a business, it's easy to start selling on eBay.
Selling
- Top selling articles for you
- All about selling4 min article
- Creating a listing3 min article
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.
- How sellers can cancel an order2 min article
Sellers are obligated to complete the sale when a buyer makes a purchase. However, we understand that there may be circumstances in which orders need to be cancelled.
Getting started
- All about selling4 min article
Whether you want to make some extra cash, clear out some unwanted items from around the house, or even start a business, it's easy to start selling on eBay.
- Start getting paid on eBay2 min article
Getting paid for items you’ve sold on eBay is simple. Your buyers can choose from a range of payment methods, eBay manages the end-to-end payments process, and you receive your funds directly in your chequing account. You can find an overview of the payment options that are usually added automatically on our Accepted payment methods help page.
- Registering as a seller4 min article
When you register as an eBay seller, we'll confirm your identity, chequing account details for payouts, and business details if applicable.
- Listing tips overview3 min article
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively and increase your sales.
- Selling internationally2 min article
Making your listings available internationally is easy and can help you grow your business by getting items in front of buyers worldwide.
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Listing your item
- Creating a listing3 min article
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.
- Selling limits1 min article
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.
- Cancelling bids and managing bidders2 min article
As a seller, there are some situations where you can cancel bids that have been placed on your auction style listings. However, once cancelled, a bid can't be reinstated.
- Ending a listing2 min article
You can end an eBay fixed price listing at any time, but auction listings can only be ended early in certain situations.
- Blocking a buyer on eBay2 min article
eBay sellers have control over who can bid on and buy their items. You can block individual buyers or set buyer requirements based on specific criteria.
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Fees and invoices
- Selling fees20 min article
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item sells.
- Store selling fees16 min article
For a monthly subscription, you can run your own eBay Store. When you have an eBay Store, you get more listings with zero insertion fees and pay lower final value fees, compared to selling without a Store. You also get access to additional tools to manage and promote your business. The fees and benefits vary depending on the type of Store subscription you choose.
- Fees for selling vehicles on eBay6 min article
The fees for listing and selling a vehicle on eBay are different to those in other categories, but the overall structure is the same. We charge an insertion fee when you create a listing and a successful listing fee when your vehicle is sold. You'll also pay fees for any optional listing upgrades and supplemental services you use.
- Reconciling your eBay sales transactions4 min article
When managing your business, it’s important to have access to all your sales and transaction information. eBay provides a detailed, end-to-end breakdown of all your selling activity, so you can make sure your internal records are accurate and up to date.
- Taxes and import charges5 min article
When you sell on eBay, you're responsible for complying with all applicable tax laws. If you're selling to buyers outside of Canada, you should inform them about the potential import charges they'll need to pay when they receive their item.
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Completing a sale
- Getting paid for items you've sold4 min article
Getting paid for items you've sold on eBay is simple. Your buyers can choose from many payment methods, and you'll receive your payouts directly in your chequing account. You can track all of your payouts in the Payments tab in My eBay.
- Resolving unpaid items with buyers2 min article
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought.
- Sending invoices to buyers4 min article
If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.
- How sellers can cancel an order2 min article
Sellers are obligated to complete the sale when a buyer makes a purchase. However, we understand that there may be circumstances in which orders need to be cancelled.
- Setting up and changing your payment method for fees and selling costs3 min article
Your fees and other selling costs are automatically deducted from your sales proceeds. However, you’ll need to set up a valid payment method to cover your selling costs in case your sales proceeds are insufficient. A valid payment method includes a debit or credit card, or a linked payout bank account.
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Shipping
- Setting up your shipping options2 min article
From sending through the mail to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
- Labels and packaging tips1 min article
Find out everything you need to know about getting the items you've sold to the buyer quickly and safely.
- Offering combined shipping1 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
- Shipping rates for sellers1 min article
When a buyer's deciding whether to purchase one of your items, the cost of shipping can make a big difference. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.
- Tracking items you've sold1 min article
Uploading tracking details after you've sent an item lets both you and your buyer see where it is along its journey, all the way through to delivery.
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Returns and refunds
- How to handle a return request as a seller4 min article
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.
- Help a buyer with an item they didn't receive3 min article
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.
- Return shipping for sellers4 min article
Who pays for return shipping – you or the buyer – depends on the reason they're returning the item and your return policy.
- Ask eBay to step in and help for sellers2 min article
If your buyer has requested a return or let you know about an issue with their purchase and you can't resolve things for them, you can ask us to help.
- Appeal the outcome of a case as a seller2 min article
If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case being closed.
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Seller performance
- Seller performance overview3 min article
Our performance metrics and requirements are intended to encourage good selling practices so that buyers can shop with confidence on eBay.
- Appeal a defect or late shipment2 min article
If you have a defect or late shipment on your account, we may be able to remove it, depending on the circumstances.
- Viewing and responding to feedback from buyers3 min article
There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you've previously left for someone else. You can't change feedback you've left for a buyer, but you can ask a buyer to reconsider feedback they left for you.
- Replying to feedback you received for an item you sold3 min article
While it doesn’t affect your seller performance, we understand that positive feedback is important to you. If you believe feedback you received from a buyer isn’t accurate or fair, you can try to resolve the situation by replying to the feedback or by requesting a feedback revision.
- Leaving feedback for buyers2 min article
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid – they'll be more likely to leave feedback quickly for you in return.
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Selling tools
- Seller Hub3 min article
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location.
- Selling templates3 min article
If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.
- Selling with the eBay app3 min article
With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information – all while on the go.
- Seller Hub Reports4 min article
The Reports tab in Seller Hub makes it easier to for high-volume sellers to manage their eBay business in bulk.
- Product research2 min article
All sellers can now take advantage of insights on what to sell, when to sell, and how to sell on eBay, directly from the Seller Hub Research tab and the mobile apps. Sellers with access to Seller Hub can use Product research for free.
- Bulk listing tools3 min article
If you need to list or manage multiple items on eBay, you can save time and effort by using our bulk listing tools.
Your eBay Store
- Open an eBay Store2 min article
An eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
- Manage your eBay Store3 min article
Once you've opened your Store, you can personalize it to fit your brand and turn visitors into customers.
- Close an eBay Store1 min article
If you no longer want to keep your eBay Store open, we can help you close it.
Advertising
- eBay Advertising overview3 min article
eBay Advertising connects you with more buyers around the world with simple to use, high-performing solutions to promote your listings and eBay store.
- Promoted Listings overview1 min article
Promoting your listings helps your items stand out among billions of listings across eBay and reach more buyers to drive more sales.
- Promoted Offsite5 min article
Promoted Offsite is an advertising solution that lets you easily promote all of your eligible inventory on external channels, like Google. Reach new buyers and increase external traffic with easy to launch ads that are shown to buyers who start their shopping journey outside of eBay.