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Management Book 8 Edition 2004 Meeting Exceeding Customer Expectations

Henry's Hobbies
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Condition:
Very Good
“Very Good condition with only minor wear, the perforated cardboard card with passcode to InfoTrac ”... Read moreabout condition
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eBay item number:133025859824
Last updated on Feb 12, 2025 12:29:52 ESTView all revisionsView all revisions

Item specifics

Condition
Very Good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller Notes
“Very Good condition with only minor wear, the perforated cardboard card with passcode to InfoTrac ...
Product Type
Textbook
Country/Region of Manufacture
United States
Educational Level
College
ISBN
9780324259131

About this product

Product Identifiers

Publisher
Cengage South-Western
ISBN-10
0324259131
ISBN-13
9780324259131
eBay Product ID (ePID)
30507392

Product Key Features

Number of Pages
784 Pages
Language
English
Publication Name
Management : Meeting and Exceeding Customer Expectations
Publication Year
2004
Subject
Skills, Decision-Making & Problem Solving, Management
Type
Textbook
Author
Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner, Gemmy Allen, W. Richard Plunkett
Subject Area
Business & Economics
Format
Hardcover

Dimensions

Item Height
1.4 in
Item Weight
56.9 Oz
Item Length
9.9 in
Item Width
8.2 in

Additional Product Features

Edition Number
8
Intended Audience
College Audience
LCCN
2003-110492
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
658.4
Table Of Content
PART I. MANAGEMENT CONCEPTS 1. Management: An Overview 2. Management Thought: Past and Present 3. Management Ethics and Social Responsibility 4. Management's Commitment to Quality and Productivity PART II. PLANNING AND DECISION MAKING 5. The Manager's Environment 6. Organizational Planning 7. Strategic Planning and Strategic Management 8. Making Decisions PART III. ORGANIZING 9. Organizing Principles 10. Organizational Design 11. Organizational Structure and Change PART IV. STAFFING AND LEADING 12. Staffing 13. Communication: Interpersonal and Organizational 14. Human Motivation 15. Leadership 16. Team Management and Conflict PART V. CONTROLLING. 17. Information Management Systems 18. Controlling: Purpose and Process 19. Control Techniques PART VI. SPECIAL CONCERNS 20. International Management 21. Succeeding in Your Organization
Synopsis
The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership., The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters? narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers? needs and (2) the need organizations and their people have to be guided by effective leadership.
LC Classification Number
HD31

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