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Customer Service Pocketbook (The Pocketbook) by McManus, Sean Hardback Book The
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2 available / 9 sold
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Located in: GB, United Kingdom
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eBay item number:142977880244
Item specifics
- Condition
- Title
- Customer Service Pocketbook (Management Pocketbook Series)
- Book Title
- Customer Service Pocketbook (Management Pocketbook Series)
- ISBN
- 1903776007
- EAN
- 9781903776001
- Binding
- Hardback
- Date of Publication
- 20020301
- Release Title
- Customer Service Pocketbook (Management Pocketbook Series)
- Artist
- McManus, Sean
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2002
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Customer Service Pocketbook
- Publisher
- Management Pocket Books
- Subject
- Marketing
- Number of Pages
- 112 Pages
About this product
Product Information
A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer good service. It covers why good service matters, the differences between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service, effective customer communications and internal customers. Throughout the book there are exercises, quizzes and checklists, and at the end there is a personal action planning section and an opportunity to further test your knowledge. There are also useful notes for managers and supervisors, as well as for trainers who can readily adapt the contents of the Pocketbook to provide a one-day trainer-led workshop. A suggested timetable for such a workshop is provided, together with notes on how to run it.
Product Identifiers
Publisher
Management Pocket Books
ISBN-13
9781903776001
eBay Product ID (ePID)
89043580
Product Key Features
Publication Name
Customer Service Pocketbook
Format
Hardcover
Language
English
Subject
Marketing
Publication Year
2002
Type
Textbook
Number of Pages
112 Pages
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Value Added Tax Number:
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
Seller assumes all responsibility for this listing.
eBay item number:142977880244
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