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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
by Patterson, Kerry; Switzler, Al;... | PB | VeryGood
US $4.99
ApproximatelyC $6.86
Condition:
“May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend ”... Read moreabout condition
Very Good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
More than 10 available415 sold
- Buy It NowCrucial Conversations Tools for Talking When Stakes Are High, Second Edition
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Estimated between Fri, Aug 1 and Tue, Aug 5 to 94104
Located in: Aurora, Illinois, United States
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eBay item number:143896399672
Item specifics
- Condition
- Very Good
- Seller Notes
- Binding
- Paperback
- Book Title
- Crucial Conversations Tools for Talking When Stakes Are High,...
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 0071771328
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071771328
ISBN-13
9780071771320
eBay Product ID (ePID)
103360413
Product Key Features
Number of Pages
272 Pages
Publication Name
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Language
English
Subject
Training, Communication Studies, Interpersonal Relations
Publication Year
2011
Type
Textbook
Subject Area
Language Arts & Disciplines, Psychology, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
11.9 Oz
Item Length
8.9 in
Item Width
6 in
Additional Product Features
Edition Number
2
Intended Audience
Trade
LCCN
2011-026451
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
153.6
Table Of Content
Foreword To The Second Edition Foreword To The First Edition Preface Acknowledgments Chapter 1: What's a Crucial Conversation? Chapter 2: Mastering Crucial Conversations Chapter 3: Start with Heart Chapter 4: Learn to Look Chapter 5: Make It Safe Chapter 6: Master My Stories Chapter 7: STATE My Path Chapter 8: Explore Others' Paths Chapter 9: Move to Action Chapter 10: Yeah, But Chapter 11: Putting It All Together Afterword Endnotes Index
Synopsis
More than 1.5 million copies sold! Crucial Conversations has dominated the New York Times bestseller list for 10 years . . . and counting! The long-awaited second edition of Crucial Conversations is exactly what's needed to help professionals keep up with today's faster-paced, higher-stakes business environment . . . where every conversation, every relationship, is more crucial than ever. "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."--Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul "This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired."--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies., The New York Times and Washington Post bestseller that changed the way millions communicate " Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." --from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." --Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R) The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
LC Classification Number
BF637.C45C78 2012
Item description from the seller
Seller feedback (5,691,172)
This item (36)
All items (5,691,172)
- e***j (119)- Feedback left by buyer.Past 6 monthsVerified purchaseDefinitely a good read
- r***8 (20)- Feedback left by buyer.Past 6 monthsVerified purchaseFast shipping.
- l***r (107)- Feedback left by buyer.Past yearVerified purchaseArrived promptly and in great condition. Thank you!
- c***m (417)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- v***v (2054)- Feedback left by buyer.Past monthVerified purchaseAlthough this book was not as described, with no picture of it in the listing, the seller communicated well and quickly gave me a full refund while letting me keep it. The minimal packaging left the book a bit vulnerable (typical for ThriftBooks), but it did arrive safely and timely. As usual, it’s hit or miss with this seller, but often times you can get great values, and their customer service is always very good. Many other sellers with millions of transactions don’t even communicate.
- a***r (375)- Feedback left by buyer.Past monthVerified purchasei am so happy to have every book of this series! the price of the book & the shipping is very reasonable! the book was as described & was in excellent condition! it was shipped quickly & arrived quickly! the books are always packaged carefully so they arrived undamaged! the communication from the sellers is always excellent--they go out of their way for excellent customer service! i have been a repeat customer from this seller & always will be! this seller is the best bookseller on ebay!
Product ratings and reviews
Most relevant reviews
- Dec 09, 2020Top favourable review
It’s a good read
Verified purchase: YesCondition: Pre-OwnedSold by: dreambooks_co
- Oct 26, 2022
Excellent addition to my toolbox!
Verified purchase: YesCondition: NewSold by: illmintl
- Jul 06, 2022
Very informative and useful information!
Verified purchase: YesCondition: Pre-OwnedSold by: decluttr_store
- Nov 01, 2018
Excellent Guidance for a Tough Topic
Verified purchase: YesCondition: Pre-OwnedSold by: clickgoodwillbooks
- Jan 09, 2020
Great Book
Verified purchase: YesCondition: Pre-OwnedSold by: tiptotip2011
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Seller feedback (5,691,172)
This item (36)
All items (5,691,172)
- e***j (119)- Feedback left by buyer.Past 6 monthsVerified purchaseDefinitely a good read
- r***8 (20)- Feedback left by buyer.Past 6 monthsVerified purchaseFast shipping.
- l***r (107)- Feedback left by buyer.Past yearVerified purchaseArrived promptly and in great condition. Thank you!
- c***m (417)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- v***v (2054)- Feedback left by buyer.Past monthVerified purchaseAlthough this book was not as described, with no picture of it in the listing, the seller communicated well and quickly gave me a full refund while letting me keep it. The minimal packaging left the book a bit vulnerable (typical for ThriftBooks), but it did arrive safely and timely. As usual, it’s hit or miss with this seller, but often times you can get great values, and their customer service is always very good. Many other sellers with millions of transactions don’t even communicate.
- a***r (375)- Feedback left by buyer.Past monthVerified purchasei am so happy to have every book of this series! the price of the book & the shipping is very reasonable! the book was as described & was in excellent condition! it was shipped quickly & arrived quickly! the books are always packaged carefully so they arrived undamaged! the communication from the sellers is always excellent--they go out of their way for excellent customer service! i have been a repeat customer from this seller & always will be! this seller is the best bookseller on ebay!