|Listed in category:
Have one to sell?

Value Stream Mapping: How to Visualize Work and Align Leadership for...

by Martin, Karen; Osterling, Mike | HC | VeryGood
US $8.05
ApproximatelyC $11.01
Condition:
Very Good
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend ... Read moreabout condition
8 available
Breathe easy. Free shipping and returns.
Shipping:
Free Economy Shipping.
Estimated between Mon, Jul 21 and Fri, Jul 25 to 94104
Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared paymentcleared payment - opens in a new window or tab. Delivery times may vary, especially during peak periods.
Located in: Aurora, Illinois, United States
Returns:
30 days return. Seller pays for return shipping.
Payments:
     Diners Club

Shop with confidence

eBay Money Back Guarantee
Get the item you ordered or your money back. Learn moreeBay Money Back Guarantee - opens new window or tab
Seller assumes all responsibility for this listing.
eBay item number:146465746768
Last updated on Jul 17, 2025 06:44:05 EDTView all revisionsView all revisions

Item specifics

Condition
Very Good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller Notes
“May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend ...
Binding
Hardcover
Weight
1 lbs
Product Group
Book
IsTextBook
No
ISBN
9780071828918

About this product

Product Identifiers

Publisher
Mcgraw-Hill Education
ISBN-10
0071828915
ISBN-13
9780071828918
eBay Product ID (ePID)
166638996

Product Key Features

Book Title
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
Number of Pages
224 Pages
Language
English
Publication Year
2013
Topic
Total Quality Management, Leadership, Knowledge Capital, Industrial Management, Decision-Making & Problem Solving, General, Strategic Planning, Organizational Development
Illustrator
Yes
Genre
Business & Economics
Author
Karen Martin, Mike Osterling
Format
Hardcover

Dimensions

Item Height
1 in
Item Weight
15.3 Oz
Item Length
9.2 in
Item Width
6.3 in

Additional Product Features

Intended Audience
Trade
LCCN
2013-032407
Dewey Edition
23
Dewey Decimal
658.4/034
Table Of Content
Acknowledgments ix Introduction xi 1 Value Stream Management 1 2 Setting the Stage and Enabling Success 27 3 Understanding the Current State 51 4 Designing the Future State 99 5 Developing the Transformation Plan 125 6 Achieving Transformation 135 Appendix A: Value Stream Mapping Icons 149 Appendix B: Outpatient Imaging Services Value Stream 153 Appendix C: Purchasing Value Stream 161 Appendix D: Repair Services Value Stream 167 Appendix E: Shelving Systems Value Stream 175 Appendix F: Software Development Value Stream 181 Index 187
Synopsis
Winner of The Shingo Research and Professional Publication Award Align your leadership team to deliver the highest possible value to your customers Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance. Value stream mapping--an essential but underusedmethodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminateoperational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow. In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improvedwork systems. You'll learn how to: Prepare and engage your leadership team in the transformation process Gain a deep understanding about your current work systems and the related barriers to delivering value Design a future state that enables outstanding performance on all fronts Adopt the new design and lay the foundation for continued improvement Whether you are a novice, an experienced improvement practitioner, or a leader, Value Stream Mapping will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve yourtransformation efforts. In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done.Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes., Winner of The Shingo Research and Professional Publication Award! Align your leadership team to deliver the highest possible value to your customers Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance. Value stream mapping--an essential but underusedmethodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminateoperational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow. In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improvedwork systems. You'll learn how to: Prepare and engage your leadership team in the transformation process Gain a deep understanding about your current work systems and the related barriers to delivering value Design a future state that enables outstanding performance on all fronts Adopt the new design and lay the foundation for continued improvement Whether you are a novice, an experienced improvement practitioner, or a leader, Value Stream Mapping will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve yourtransformation efforts. In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done.Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes.
LC Classification Number
HD38.5

Item description from the seller

About this seller

ThriftBooks

98.9% positive feedback19.6M items sold

Joined Mar 2015
Just Voted on Newsweek - ThriftBooks ranks #1 America's Best Online Shops 2025 in Office, Electronics & Media sector, Media category!!ThriftBooks is a fully independent seller of used books, having ...
See more

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
4.9

Seller feedback (5,681,611)

All ratings
Positive
Neutral
Negative
  • c***m (410)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    WOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
  • a***r (375)- Feedback left by buyer.
    Past month
    Verified purchase
    i am so happy to have every book of this series! the price of the book & the shipping is very reasonable! the book was as described & was in excellent condition! it was shipped quickly & arrived quickly! the books are always packaged carefully so they arrived undamaged! the communication from the sellers is always excellent--they go out of their way for excellent customer service! i have been a repeat customer from this seller & always will be! this seller is the best bookseller on ebay!
  • l***b (327)- Feedback left by buyer.
    Past month
    Verified purchase
    5 STARS on ALL aspects... ITEM AS DESCRIBED - 5 STARS... PACKAGING & SHIPPING - 5 STARS... VALUE OF ITEM RECEIVED - 5 STARS... COMMUNICATION - 5 STARS. Would highly recommend this seller to all Ebay buyers without any reservations. Thanks again for your business with BB812, and we do appreciate your care and consideration of our offer. HAPPY EBAY LIFE !!!

Product ratings and reviews

5.0
1 product ratings
  • 1 users rated this 5 out of 5 stars
  • 0 users rated this 4 out of 5 stars
  • 0 users rated this 3 out of 5 stars
  • 0 users rated this 2 out of 5 stars
  • 0 users rated this 1 out of 5 stars

Most relevant reviews

  • Mapping

    Easier way to value stream map processes that are not typical manufacturing. Focuses on admin processes too.

    Verified purchase: YesCondition: Pre-OwnedSold by: prof7tracktator