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Shocked, Appalled & Dismayed! How to Write Letters of Complaint That Get Results

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“Book is in excellent condition on the inside. Back and front covers have very slight corner wear(see ”... Read moreabout condition
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Last updated on Apr 09, 2024 21:08:02 EDTView all revisionsView all revisions

Item specifics

Condition
Very Good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller Notes
“Book is in excellent condition on the inside. Back and front covers have very slight corner ...
Modified Item
No
Country/Region of Manufacture
United States
Topic
Writing
Book Title
Shocked, Appalled, and Dismayed! How to Write Lett
ISBN
9780375701207
Subject Area
Business & Economics, Référence, Language Arts & Disciplines
Publication Name
Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results
Item Length
8 in
Publisher
Knopf Doubleday Publishing Group
Subject
Personal & Practical Guides, Style Manuals, Consumer Guides, Customer Relations, Consumer Behavior, Business Writing
Publication Year
1998
Type
Not Available
Format
Trade Paperback
Language
English
Item Height
0.7 in
Author
Ellen Phillips
Item Width
5.3 in
Item Weight
10.9 Oz
Number of Pages
352 Pages

About this product

Product Information

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed is an essential resource for anyone who wants to reach out and scold somebody.

Product Identifiers

Publisher
Knopf Doubleday Publishing Group
ISBN-10
0375701206
ISBN-13
9780375701207
eBay Product ID (ePID)
1065655

Product Key Features

Author
Ellen Phillips
Publication Name
Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results
Format
Trade Paperback
Language
English
Subject
Personal & Practical Guides, Style Manuals, Consumer Guides, Customer Relations, Consumer Behavior, Business Writing
Publication Year
1998
Type
Not Available
Subject Area
Business & Economics, Référence, Language Arts & Disciplines
Number of Pages
352 Pages

Dimensions

Item Length
8 in
Item Height
0.7 in
Item Width
5.3 in
Item Weight
10.9 Oz

Additional Product Features

LCCN
98-013819
Lc Classification Number
Hf5415.52.P48 1998
Dewey Decimal
381.3
Intended Audience
Trade
Dewey Edition
21

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4.5
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Most relevant reviews

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  • by seller_and_buyer
    Nov 05, 2006

    Perfect!

    This book takes the guess work out of writing complaint letters. Very informative! If you have ever thought twice about complaining to a major corporation about their product, this book will change your mind quickly. If you are looking for something like this, pick it up. Can't beat the price.

  • by blueeaglehq
    Dec 05, 2007

    Shocked, Appalled and Dismayed!

    Have not completely read the book yet, but in scanning the pages it appears this would be very helpful in dealing with consumer issues. A useful tool. Thanks.

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