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Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition by

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Price:
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Located in: Etobicoke, Ontario, Canada
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eBay item number:176344277532

Item specifics

Condition
Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
Format
Trade Paperback
Language
English
Book Title
Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition
Author
Kerry Patterson, Ron Mcmillan, Al Switzler, Emily Gregory, Joseph Grenny
Topic
Training, Skills, General, Management
ISBN
9781260474183
Item Length
9in
Publisher
Mcgraw-Hill Education
Publication Year
2021
Item Height
1in
Genre
Psychology, Business & Economics
Item Width
6in
Item Weight
12.5 Oz
Number of Pages
304 Pages

About this product

Product Information

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversationespecially difficult onesleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a Crucial Conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

Product Identifiers

Publisher
Mcgraw-Hill Education
ISBN-10
1260474186
ISBN-13
9781260474183
eBay Product ID (ePID)
3050398656

Product Key Features

Book Title
Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition
Author
Kerry Patterson, Ron Mcmillan, Al Switzler, Emily Gregory, Joseph Grenny
Format
Trade Paperback
Language
English
Topic
Training, Skills, General, Management
Publication Year
2021
Genre
Psychology, Business & Economics
Number of Pages
304 Pages

Dimensions

Item Length
9in
Item Height
1in
Item Width
6in
Item Weight
12.5 Oz

Additional Product Features

Lc Classification Number
Bf637.C45
Edition Number
3
Table of Content
Preface 1 What's a Crucial Conversation? 2 Mastering Crucial Conversations PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH 3 Choose Your Topic 4 Start with Heart 5 Master My Stories PART II HOW TO OPEN YOUR MOUTH 6 Learn to Look 7 Make It Safe 8 STATE My Path 9 Explore Others' Paths 10 Retake Your Pen PART III HOW TO FINISH 11 Move to Action 12 Yeah, But 13 Putting It All Together Notes Index
Copyright Date
2022
Lccn
2021-027822
Dewey Decimal
153.6
Intended Audience
Trade
Dewey Edition
23
Illustrated
Yes

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  • by trsar-52
    Feb 19, 2024

    Great practical tools to use

    This is very practical in all business interactions today

    Verified purchase: YesCondition: NewSold by: bargainbookstores

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