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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed,
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“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
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Located in: Multiple Locations, United States
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- 95.6% positive feedback
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eBay item number:186354803635
Item specifics
- Condition
- Good
- Seller Notes
- “Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
- ISBN
- 9780974386003
- Book Title
- If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
- Item Length
- 9 in
- Publisher
- Health Administration Press
- Publication Year
- 2004
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 0.7 in
- Genre
- Business & Economics, Medical
- Topic
- Customer Relations, Hospital Administration & Care
- Item Width
- 6 in
- Item Weight
- 12.5 Oz
- Number of Pages
- 215 Pages
About this product
Product Information
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Product Identifiers
Publisher
Health Administration Press
ISBN-10
0974386006
ISBN-13
9780974386003
eBay Product ID (ePID)
51450669
Product Key Features
Book Title
If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
Format
Hardcover
Language
English
Topic
Customer Relations, Hospital Administration & Care
Publication Year
2004
Type
Textbook
Illustrator
Yes
Genre
Business & Economics, Medical
Number of Pages
215 Pages
Dimensions
Item Length
9 in
Item Height
0.7 in
Item Width
6 in
Item Weight
12.5 Oz
Additional Product Features
Lc Classification Number
Ra971.L442 2004
Copyright Date
2004
Target Audience
Scholarly & Professional
Lccn
2004-100061
Dewey Decimal
362.1068
Dewey Edition
22
Item description from the seller
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eBay item number:186354803635
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Shipping and handling | To | Service | Delivery*See Delivery notes |
---|---|---|---|
US $9.99 (approx C $13.69) | United States | Economy Shipping (USPS Media MailTM) | Estimated between Wed, Jun 12 and Mon, Jun 17 to 43230 |
US $19.99 (approx C $27.40) | United States | Expedited Shipping | Estimated between Tue, Jun 11 and Sat, Jun 15 to 43230 |
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Seller feedback (294)
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All items (294)
d***5 (94)- Feedback left by buyer.
Past 6 months
Verified purchase
Took a few days to ship.
a***m (12)- Feedback left by buyer.
Past 6 months
Verified purchase
This book was not in "good" condition. It was filthy with stains and a dark sticky substance on the bottom of the cover that I immediately cleaned off! There are several pages that are torn, bent and written on with both pen and pencil, which I can still see after having erased. Over priced.
q***c (33)- Feedback left by buyer.
Past 6 months
Verified purchase
It’s in very good condition! Great price.
u***1 (5)- Feedback left by buyer.
Past 6 months
Verified purchase
Book in good condition. Missing dust jacket which was not disclosed in description. Delivery is super fast.
Product ratings and reviews
Most relevant reviews
- Sep 30, 2019
Very very interesting book! Everyone should read it
Verified purchase: YesCondition: Pre-OwnedSold by: goodwillrs
- Aug 07, 2006
If Disney Ran Your Hospital
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