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Designing Experiences, Hardcover by Rossman, J. Robert; Duerden, Mathew D.; P...
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- Buy It NowDesigning Experiences, Hardcover by Rossman, J. Robert; Duerden, Mathew D.; P...
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Located in: Castle Donington, United Kingdom
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eBay item number:195910610109
Item specifics
- Condition
- Book Title
- Designing Experiences
- ISBN
- 9780231191685
- Publication Year
- 2019
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Designing Experiences
- Item Height
- 229mm
- Publisher
- Columbia University Press
- Item Width
- 152mm
- Subject
- Management
- Number of Pages
- 224 Pages
About this product
Product Information
In an increasingly experience-driven economy, companies that deliver great experiences thrive, and those that do not die. Yet many organizations face difficulties implementing a vision of delivering experiences beyond the provision of goods and services. Because experience design concepts and approaches are spread across multiple, often disconnected disciplines, there is no book that succinctly explains to students and aspiring professionals how to design them. J. Robert Rossman and Mathew D. Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish. Rossman and Duerden challenge us to reflect on what makes a great experience from the user's perspective. They provide a framework of experience types, explaining people's engagement with products and services and what makes experiences personal and fulfilling. The book presents interdisciplinary research underlying key concepts such as memory, intentionality, and dramatic structure in a down-to-earth style, drawing attention to both the macro and micro levels. Designing Experiences features detailed instructions and numerous real-world examples that clarify theoretical principles, making it useful for students and professionals. An invaluable overview of a growing field, the book provides readers with the tools they need to design innovative and indelible experiences and to move their organizations into the experience economy. Designing Experiences features a foreword by B. Joseph Pine II.
Product Identifiers
Publisher
Columbia University Press
ISBN-13
9780231191685
eBay Product ID (ePID)
23046710485
Product Key Features
Publication Name
Designing Experiences
Format
Hardcover
Language
English
Subject
Management
Publication Year
2019
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 307932304
Seller assumes all responsibility for this listing.
eBay item number:195910610109
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r***r (493)- Feedback left by buyer.
Past 6 months
Verified purchase
Absolutely disaster. The seller put false information in the description, it stated books langueg3 English but it is German. No refund until I return book and pay for ot myself not only I hot scared but I have to.pay kore for it .
2***5 (222)- Feedback left by buyer.
Past 6 months
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Avoid this seller at all costs! Worse experience ever!!! Attached the pictures of the book I received, even though was listed “like new” also it takes like a week or more to get an answer from them. Never in my life will buy anything from them
3***r (6)- Feedback left by buyer.
Past 6 months
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Rubbish, not as described , no packaging , poor communications
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