Picture 1 of 1
Douglas Stone Bruce Patton Sheila H Difficult Conversati (Paperback) (UK IMPORT)
Another great item from Rarewaves | Free delivery!
Condition:
More than 10 available
Shipping:
Located in: GU14 0GT, United Kingdom
Delivery:
Varies
Returns:
Payments:
Shop with confidence
Seller information
- 98.4% positive feedback
Registered as a Business Seller
Seller assumes all responsibility for this listing.
eBay item number:276257512487
Item specifics
- Condition
- Book Title
- Difficult Conversations : How to Discuss What Matters Most
- Publication Name
- Difficult Conversations
- Title
- Difficult Conversations
- Subtitle
- How to Discuss What Matters Most
- Contributor
- Roger Fisher (Foreword by)
- Format
- Trade Paperback
- ISBN-10
- 014313759X
- EAN
- 9780143137597
- ISBN
- 9780143137597
- Publisher
- Penguin Publishing Group
- Genre
- Self-Help, Psychology, Business & Economics
- Topic
- General, Management Science, Interpersonal Relations, Personal Growth / Success
- Release Year
- 2023
- Release Date
- 22/08/2023
- Language
- English
- Country/Region of Manufacture
- US
- Item Height
- 0.8in
- Item Length
- 7.7in
- Item Width
- 5in
- Item Weight
- 9.2 Oz
- Publication Year
- 2023
- Features
- Revised
- Number of Pages
- 400 Pages
About this product
Product Information
From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: * Decipher the underlying structure and challenge of every difficult conversation * Raise tough issues without triggering defensiveness * Manage strong emotions -- yours and theirs * Keep your balance no matter how the other person responds * Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.
Product Identifiers
Publisher
Penguin Publishing Group
ISBN-10
014313759x
ISBN-13
9780143137597
eBay Product ID (ePID)
27059112594
Product Key Features
Book Title
Difficult Conversations : How to Discuss What Matters Most
Format
Trade Paperback
Language
English
Features
Revised
Topic
General, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year
2023
Genre
Self-Help, Psychology, Business & Economics
Number of Pages
400 Pages
Dimensions
Item Length
7.7in
Item Height
0.8in
Item Width
5in
Item Weight
9.2 Oz
Additional Product Features
Lc Classification Number
Bf637.C45s78 2023
Edition Description
Revised Edition
Reviews
"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal
Lccn
2023-002434
Dewey Decimal
158.2
Intended Audience
Trade
Dewey Edition
23/Eng/20230119
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:276257512487
Shipping and handling
Item does not ship to United States
Item location:
GU14 0GT, United Kingdom
Ships to:
Albania, Algeria, American Samoa, Americas, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Asia, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Europe, Falkland Islands (Islas Malvinas), Fiji, Finland, French Guiana, French Polynesia, Gabon Republic, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Reunion, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Zambia, Zimbabwe
Excludes:
Afghanistan, Australia, Austria, Belarus, France, Germany, Ireland, Italy, Libya, Nauru, Netherlands, Russian Federation, Somalia, Spain, Switzerland, Ukraine, United Kingdom, United States, Yemen
| Handling time |
|---|
| Will usually ship within 7 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases |
Sales tax for an item #276257512487
Sales tax for an item #276257512487
Seller collects sales tax for items shipped to the following provinces:
| Province | Sales Tax Rate |
|---|
Return policy
| After receiving the item, contact seller within |
|---|
| 30 days after the buyer receives it |
The buyer is responsible for return shipping costs.
Payment details
Payment methods
Popular categories from this store
Seller feedback (182,719)
u***n (38)- Feedback left by buyer.
Past 6 months
Verified purchase
Product is 95% alike picture but a little more blurry. Controller play well but had a notice from psn that my joypad wasn't authentic and could by problematic🤷♂️ no trouble so far! Shipping was fast but no tracking and worst packaging ever.. like the box came banged up... send a question to seller never had a reply 😅.... Good product overall, excellent price, fast shipping, wrapped only on 4 sides out of 6, no tracking and never reply... 4★ product / 2★ seller ✌️
l***t (120)- Feedback left by buyer.
Past 6 months
Verified purchase
The book is in perfect condition, brand new, and is exactly as described. This item is difficult to find here, and the seller priced it very reasonably. It shipped from the UK to Canada, and unfortunately took a little longer to arrive than the seller hoped, but it was shipped less than 24 hours after I purchased. When I contacted the seller, they were very responsive and helpful. I would not hesitate to purchase from this seller again. Definitely recommend!
s***a (696)- Feedback left by buyer.
Past month
Verified purchase
AAA seller. Item came as described and within the due date. Great communication. Well packed and no damage to the case.
Product ratings and reviews
More to explore:
- Douglas Adams Paperbacks Books Nonfiction,
- Fiction Paperback Fiction & Bruce Coville Books,
- Fiction Paperback Fiction & Douglas Preston Books,
- Fiction Paperback Fiction & Douglas Adams Books,
- Nonfiction Books Fiction & Douglas Stone,
- Paperbacks Books,
- Trade Paperbacks,
- Trade Paperbacks Books,
- Paperbacks Books in English,
- With Vintage Paperbacks Books